At a Glance
- Tasks: Engage with guests, enhance their experience, and ensure smooth attraction operations.
- Company: Join the vibrant team at Madame Tussauds in London!
- Benefits: Enjoy discounts, free attraction tickets, and flexible working hours.
- Other info: Flexible shifts with opportunities for contract extensions.
- Why this job: Be part of creating unforgettable experiences in a fun, dynamic environment.
- Qualifications: Customer service experience and a friendly, helpful attitude.
The predicted salary is between 13.84 - 13.84 £ per hour.
We have new fun-packed opportunities for Attraction Hosts to join our committed attractions team at London’s Madame Tussauds! As one of our Attraction Hosts, you’ll be enhancing our guests' experience by offering a warm and welcoming, informative approach, wherever you are stationed through the attraction. Supporting the smooth running of the attraction day by day, you’ll be actively seeking out opportunities to engage with our guests, ensuring that they are getting the most out of their visit with us.
You’ll be on hand to answer any questions about the attraction and exhibits or offer any additional information to enhance our guests' experience. You’ll look to manage any potential bottlenecks or viewing blockages, through effective and polite crowd control management, ensuring health, safety and welfare at all times. With your genuine helpful nature and world-class customer service, you’ll always seek out opportunities to deliver an experience that is unique and memorable to all our guests.
Being one of our Attraction Hosts will see you take ownership, working within the attraction by delivering, monitoring and maintaining a premium quality standard throughout the building. This would mean monitoring the condition and appearance of our exhibits as well as throughout the attraction. At times you may need to straighten clothing and or hair on our wax-work models or clear away litter accidentally left behind by a guest. You may be required to wear a costume, be trained on using props and delivering immersive guest interactions. This will incorporate all areas that fall under the Attraction Team such as the Celebrity Red Carpet area to the Chamber of Horrors, the Star Wars areas to our Spirit of London Ride and 4D Experience areas.
We are offering 6 monthly contracts, with the strong possibility of achieving extensions! Shifts will generally be between 8am and 6:30pm, working a minimum of 10 hours per week. You’ll need to be flexible during school holidays as times and days may change.
Qualifications & Experience
- Experience within a similar role with a high customer focus and a high customer footfall
- A warm and welcoming person with a helpful and informative nature
- Interested in history and expanding on knowledge, enough to share with others
- May have an interest in performing arts, public speaking or presenting
- Strong appreciation of health and safety and the welfare of others
- A true team player who is accountable for playing their part for the team's overall success
- Infectious personality who likes to have fun at work creating memorable experiences
Benefits
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Pay Range: GBP £13.84/Hr.
Attraction Host in London employer: Merlin
At Merlin, we pride ourselves on being an exceptional employer, offering a vibrant work culture at the heart of London’s iconic Madame Tussauds. As an Attraction Host, you'll enjoy unique benefits such as a Merlin Magic Pass for free access to attractions worldwide, generous discounts, and opportunities for personal growth in a diverse and inclusive environment. Join us to create memorable experiences for our guests while being part of a supportive team that values your contributions and encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Attraction Host in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Attraction Host in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Merlin
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Merlin. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
