At a Glance
- Tasks: Analyse and enhance the admissions platform for seamless global integration.
- Company: Join Merlin Entertainments, a leader in the tourism and entertainment industry.
- Benefits: Enjoy free tickets, generous holiday, discounts, and ongoing training opportunities.
- Other info: Hybrid work environment with excellent career growth potential.
- Why this job: Make a real impact on guest experiences while working with cutting-edge technology.
- Qualifications: Experience in systems analysis and a strong understanding of digital platforms required.
The predicted salary is between 40000 - 50000 £ per year.
The Admissions Platform Systems Analyst plays a key role within Merlin Entertainments, responsible for analysing, maintaining, and enhancing the admissions platform to ensure strong performance and seamless integration across global attractions. Acting as both a technical and operational specialist, this role provides insights, resolves complex system issues, and supports the delivery of new features. Success relies on close collaboration with internal teams and external partners to ensure the platform operates efficiently and consistently supports an exceptional guest experience.
Responsibilities:
- Platform Analysis & Optimisation
- Monitor platform performance to identify issues, remove bottlenecks, and enhance overall efficiency and user experience.
- Analyse platform data to uncover insights that influence improvements and support effective decision‑making.
- Review and refine operational workflows to maximise platform functionality.
- Optimise the end‑to‑end customer journey, improving usability and conversion across all touchpoints.
- Act as a subject matter expert, providing technical guidance that shapes business decisions.
- Technical Support & Troubleshooting
- Serve as the main technical contact for resolving complex platform issues, working closely with internal IT teams and third‑party vendors.
- Oversee routine maintenance and updates to ensure the platform remains secure, compliant, and fully supported.
- Maintain clear, accurate documentation covering configurations, workflows, and troubleshooting processes.
- Ensure consistent system configuration across attractions while accommodating local needs and commercial objectives.
- Test and approve new features, ensuring they meet requirements and quality standards before launch.
- Development & Collaboration
- Support the design, testing, and deployment of new platform features in partnership with development teams and key stakeholders.
- Build strong relationships with teams such as marketing, admissions, and IT to ensure the platform evolves in line with business goals.
- Partner with external technology providers to deliver updates, integrations, and ongoing support.
- Gather and translate requirements for complex business challenges to guide technical solutions.
- Champion best practices and promote consistent, effective use of functionality across the platform and related systems.
Qualifications & Experience:
- Proven experience in systems analysis or a related technical role, ideally within the tourism, hospitality, or entertainment sectors.
- Strong understanding of digital platforms, system integration, and data analysis.
- Demonstrated ability to resolve complex technical issues and deliver system improvements.
- Degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
Benefits:
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service.
- 33 days holiday (including bank holidays).
- Company bonus.
- Private pension scheme.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Ongoing training and development opportunities.
- Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range: Competitive
Admissions Platform Systems Analyst in London employer: Merlin
Merlin Entertainments is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation in the heart of London. As an Admissions Platform Systems Analyst, you will benefit from ongoing training and development opportunities, a generous holiday allowance, and unique perks such as Merlin Annual Passes and discounts at attractions. Join a team dedicated to enhancing guest experiences while enjoying a supportive environment that values your contributions and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Platform Systems Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their admissions platform and think about how your skills can enhance it. Tailor your responses to show how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with system analysis and technical support clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Admissions Platform Systems Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Admissions Platform Systems Analyst role. Highlight your experience in systems analysis and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your understanding of digital platforms and system integration, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved complex technical issues in the past. We love candidates who can demonstrate their analytical skills and ability to enhance platform performance, so make sure to highlight these experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Merlin
✨Know Your Platform Inside Out
Before the interview, make sure you thoroughly understand the admissions platform and its functionalities. Familiarise yourself with common issues and enhancements that could improve user experience. This will not only show your technical knowledge but also your genuine interest in the role.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've used data analysis to solve problems or optimise systems in previous roles. Highlight any tools or methodologies you've employed to gather insights and make informed decisions, as this is crucial for the Admissions Platform Systems Analyst position.
✨Emphasise Collaboration Experience
Since this role involves working closely with various teams, be ready to share experiences where you've successfully collaborated with others. Discuss how you’ve built relationships with stakeholders and how that has led to successful project outcomes, especially in a technical context.
✨Prepare Questions About Future Developments
Think about the future of the admissions platform and prepare insightful questions regarding upcoming features or integrations. This demonstrates your forward-thinking mindset and shows that you're not just focused on the present but are also invested in the platform's evolution.
