At a Glance
- Tasks: Lead admissions at iconic London attractions, ensuring exceptional guest experiences and operational efficiency.
- Company: Join a fun and dynamic team at Merlin Entertainments, home to amazing attractions.
- Benefits: Enjoy discounts on LEGO, free attraction tickets, and access to exclusive employee perks.
- Other info: Flexible hours required; great opportunities for career growth in a vibrant environment.
- Why this job: Be part of creating unforgettable adventures for guests while developing your leadership skills.
- Qualifications: Experience in leading teams and a passion for delivering outstanding customer service.
The predicted salary is between 40000 - 45000 £ per year.
Fancy working across two of London’s most iconic attractions, helping guests begin their adventure to Far Far Away at Shrek’s Adventure! London or descend into the dark history of the capital at the London Dungeon? We’re on the lookout for an Admissions Manager working an average of 40 hours per week across 5 days from 7. This includes weekends, bank holidays and peak trading periods.
Working here feels pretty outstanding and our Admissions team plays a critical role in shaping the guest experience from the moment visitors arrive. We're looking for someone who is passionate about delivering exceptional service, driving commercial performance and leading high-performing teams across two busy attractions.
As an Admissions Manager, you'll lead the day-to-day operation of the Admissions departments at both attractions, ensuring a seamless guest journey while maximising sales performance, operational efficiency and guest satisfaction. You'll inspire and develop your team, creating a positive, high-energy environment that delivers memorable experiences and commercial success. Health and Safety is our top priority, so you'll ensure the highest operational standards are maintained, supporting safe and efficient operations while acting as a role model for your team. Our attractions are open daily, so flexibility is essential. As part of the attraction leadership team, you'll also take part in Duty Manager and First Aid coverage responsibilities when required.
Qualifications & Experience
- Proven experience leading teams within a fast-paced, customer-focused environment
- A genuine passion for delivering exceptional guest experiences
- Strong commercial awareness with experience driving revenue, sales performance and operational KPIs
- The ability to motivate, coach and develop teams to achieve their full potential
- Excellent organisational skills and the ability to manage multiple priorities effectively
- Confidence making decisions and solving problems in a dynamic operational environment
- Experience managing staffing levels, labour budgets and operational efficiency
- Strong stakeholder management skills with the ability to build relationships across departments and external partners
- Experience working with ticketing, admissions, retail or hospitality operations would be highly beneficial
- A strong commitment to Health & Safety, compliance and operational excellence
- The ability to remain calm under pressure while maintaining high standards of guest care
- A proactive approach to continuous improvement, innovation and team engagement
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Enjoy the Ride Pass: Giving you and 5 others a Merlin annual pass (Gold edition)
- X2 volunteer days per year
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range GBP £33,250.00/Yr.
Admissions Manager in London employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Merlin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Merlin
Don't be shy about reaching out to Merlin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Admissions Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merlin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Merlin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
