At a Glance
- Tasks: Welcome guests and create unforgettable experiences at the iconic London Eye.
- Company: Join a passionate team at the UK's most popular attraction.
- Benefits: Enjoy monthly bonuses, discounts, and free tickets to attractions worldwide.
- Other info: Flexible shifts and a diverse workplace where everyone is valued.
- Why this job: Be part of a team that makes magical moments high above London!
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
Are you ready to help guests make memories at 135 metres? At 135 metres, the world famous London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for Ride Hosts to join our dedicated team in delivering the most moving experience in London!
You’ll be at the heart of the action, welcoming guests, keeping things running smoothly, and making sure every visit is safe, seamless, and unforgettable. From managing queues to supporting guests as they board, you’ll bring energy, confidence, and a warm smile to every interaction. This is more than a job - it’s your chance to help create magical moments high above London!
We’re a dedicated, passionate, and diverse team who aim to inspire our customers by offering excellent service. With high energy and a sense of pride for what you do, you will ensure the safe and efficient loading and off-loading of our guests whilst delivering the very best in memorable experiences. Involved in every step of the guest experience, you will be the face of the London Eye!
You’ll also have the opportunity to develop your skills and support other areas of the attraction as we all work together to deliver the Points Of Difference during every visit only possible at the London Eye! We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. We work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Because at Merlin, everyone matters!
What you’ll be doing:
- Greeting guests with warmth, enthusiasm and a calm, confident presence
- Managing queues and guest flow to keep everything moving safely and efficiently
- Supporting guests as they board and disembark the London Eye
- Delivering clear instructions and answering questions with confidence
- Promoting ticket upgrades and experiences in a helpful, natural way
- Working outdoors in all weather conditions while maintaining a positive attitude
- Keeping operational areas safe, clean, and running smoothly
- Looking after equipment and reporting any issues promptly
- Working closely with your team to deliver an exceptional guest experience
- Jumping in to support other departments when needed
Qualifications & Experience:
- A passion for delivering brilliant customer service
- A team player who’s reliable, supportive, and ready to go the extra mile
- Strong communication skills and confidence engaging with guests
- A proactive approach with great attention to safety and detail
- Flexibility to work across a range of shifts
- Someone comfortable working to strict health and safety standards (we’ll train you)
- Aged 18 or over due to health and safety regulations
Benefits:
- Monthly Bonus based on guest satisfaction
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.84/Hr.
London Eye - Ride Host employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land London Eye - Ride Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Merlin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Merlin
Don't be shy about reaching out to Merlin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace London Eye - Ride Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merlin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Merlin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
