Merlin in London is seeking a Hotel Lead to drive front office operations, lead by example, ensure a warm welcome, outstanding service and a memorable farewell for every guest.
You will coach team members, resolve guest concerns and monitor performance while seeking upselling opportunities to maximise revenue. This role requires flexibility across shifts and a passion for hospitality.
#J-18808-LjbffrHotel Front Office Lead: Guest Experience & Growth employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
