What you'll bring to the team
Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE.
Hours: Full Time/Fully Flexible (including weekend availability). This role involves working a variety of shift patterns:
Early shift pattern: 7:00am to 3:00pm,
Late shift pattern: 14.30pm to 10.00pm
Contract: Permanent Variable Contract
Day to day this role will include:
- Manage guest check-ins and check-outs efficiently and professionally
- Ensure luggage is stored correctly and securely
- Maintain the highest service standards by completing daily and weekly checklists in full
- Liaise closely with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, room status, special requirements, swim bookings, and breakfast and evening reservations
- Handle guest feedback and resolve minor issues promptly and effectively
- Provide accurate and comprehensive information about the hotel and resort to guests
- Maintain and continuously improve the overall guest experience
- Process all payments in accordance with established hotel procedures
- Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs)
- Handle guest room reservations, amendments, cancellations, and enquiries in a prompt, courteous, and efficient manner
- Manage all incoming calls professionally and efficiently
- Play an active role in responding to emergencies, including fire, medical situations, and power or system failures
- Maintain strict confidentiality of all guest information
- Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines
Qualifications & Experience
We need you to come with is the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!
- Friendly and approachable.
- Exceptional customer service.
- Enthusiastic about creating memorable experiences for our guests.
- Integrity with handling guests property.
Benefits
- A competitive hourly rate.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel.
- 25% discount in our on-site retail shops and restaurants.
- 40% discount on Lego.
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world.
- Ongoing training and development opportunities.
Pay Range
GBP £8.50/Hr.
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Hotel Front Office Host employer: Merlin
Merlin is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation in the heart of London. As a Senior Manager in Business and Legal Affairs, you will benefit from competitive compensation, a supportive environment for professional growth, and the opportunity to engage with leading digital platforms while managing high-value licensing deals. Join us to be part of a dynamic team that values technical excellence and encourages ownership of projects in a fast-paced industry.
