At a Glance
- Tasks: Engage and entertain guests while promoting spooky products at Edinburgh Dungeon.
- Company: Join the fun team at Edinburgh Dungeon, where laughter meets thrills.
- Benefits: Enjoy discounts, free attraction tickets, and flexible hours.
- Other info: Seasonal roles available with potential for extension until October.
- Why this job: Be part of an unforgettable experience and make visitors scream with joy!
- Qualifications: Customer service skills and a knack for upselling are essential.
The predicted salary is between 10 - 12 £ per hour.
We have new and exciting opportunities for Guest Experience Hosts to join our gruesome team at Edinburgh Dungeon. We're recruiting for Guest Experience Hosts to drag visitors kicking and screaming (with laughter) through Edinburgh’s most gruesome past. You’ll be greeting our rebel rabble with a cold, sarcastic grin, seeking out opportunities to interact with our guests, boost revenue and smash set daily targets. You will be open to suggesting spooky and gory products that our guests may want to purchase and will be on hand to assist our customers with any queries they may have.
Responsibilities:
- Greet guests with a welcoming yet on-brand edgy demeanor and interact with visitors to enhance their experience.
- Assist guests with queries and guide them through Edinburgh Dungeon experiences.
- Promote products and add-ons that may interest guests to support revenue targets.
- Remain available to assist customers throughout their visit and maintain high service levels in a busy environment.
Qualifications & Experience:
- High-Volume Customer Service: Prove you can stay fast, friendly, and calm when dealing with massive summer crowds and long lines.
- Cash Handling & Upselling: Show you are accurate with registers and confident at encouraging tourists to buy souvenirs or add-ons.
- Strong Communication: Highlight that you are energetic, welcoming, and adaptable when talking to diverse, international visitors.
Benefits:
- 25% discount in our retail shops and restaurants and 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Employee pricing up to 55% off cinema tickets.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Equal Opportunity & Inclusion: Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Opportunity Status: We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.
Pay Range: Competitive
Guest Experience Host employer: Merlin
At Edinburgh Dungeon, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where every team member can thrive. As a Guest Experience Host, you'll enjoy unique benefits such as substantial discounts on retail and dining, along with the Merlin Magic Pass for free access to attractions worldwide. Join us in creating unforgettable experiences for our guests while developing your skills in a dynamic environment that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host
✨Tip Number 1
Get to know the Edinburgh Dungeon vibe! Before your interview, dive into the history and quirky aspects of the place. This way, you can show off your enthusiasm and knowledge about the role, making you stand out as a true fan of the experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky guests or upsell products. Role-playing with a friend can help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Show off your personality! The Guest Experience Host role is all about engaging with visitors, so let your unique charm shine through during interviews. Be energetic, welcoming, and don’t be afraid to sprinkle in some humour – it’s all part of the fun!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities to join our gruesome team!
We think you need these skills to ace Guest Experience Host
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your edgy sense of humour and enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to highlight your experience in high-volume customer service. Mention specific examples where you've stayed calm and friendly during busy times – we love a good story!
Show Off Your Sales Skills:Since you'll be promoting products and upselling, include any relevant experience you have in sales or cash handling. We want to know how you can help boost our revenue while keeping guests entertained!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this spooky opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Merlin
✨Embrace the Edgy Vibe
When preparing for your interview, get into the spirit of the Edinburgh Dungeon! Think about how you can showcase your ability to greet guests with a welcoming yet edgy demeanour. Practise your cold, sarcastic grin and be ready to share examples of how you've engaged with customers in a fun and memorable way.
✨Show Off Your Customer Service Skills
Be prepared to discuss your experience in high-volume customer service. Think of specific situations where you remained calm and friendly during busy times. Highlight any instances where you successfully handled queries or complaints, as this will demonstrate your ability to thrive in a bustling environment.
✨Master the Art of Upselling
Since promoting products is key to the role, come armed with ideas on how you would upsell spooky and gory merchandise. Share past experiences where you’ve successfully encouraged customers to make additional purchases, and be ready to suggest creative ways to boost revenue while keeping the guest experience fun.
✨Communicate with Energy
Strong communication is essential for this role, especially when interacting with diverse visitors. Practise speaking clearly and energetically, and think about how you can adapt your style to connect with different types of guests. Be ready to demonstrate your enthusiasm for the role and the unique experiences the Edinburgh Dungeon offers.
