Merlin is seeking a Guest Experience Executive for the London Eye, acting as the voice of our guests and shaping their experience before, during and after a visit. You will respond to inquiries, resolve concerns and protect the attraction's reputation while supporting revenue protection and guest insights.
You will work closely with the Guest Excellence Manager and operations teams to deliver memorable experiences and ensure fair, consistent outcomes across channels.
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Guest Experience Champion — Iconic London Views employer: Merlin
Merlin is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation in the heart of London. As a Senior Manager in Business and Legal Affairs, you will benefit from competitive compensation, a supportive environment for professional growth, and the opportunity to engage with leading digital platforms while managing high-value licensing deals. Join us to be part of a dynamic team that values technical excellence and encourages ownership of projects in a fast-paced industry.
