At a Glance
- Tasks: Be the friendly face for guests, assisting with check-ins and ensuring a great stay.
- Company: Join a vibrant resort known for its fun atmosphere and excellent guest service.
- Benefits: Enjoy discounts on shopping, dining, and attractions, plus free tickets for family and friends.
- Other info: Flexible night shifts with opportunities for growth in a lively team.
- Why this job: Make a real difference in guests' experiences while working in a dynamic night environment.
- Qualifications: Must be friendly, professional, and able to handle guest enquiries with ease.
The predicted salary is between 13 - 13 £ per hour.
This role is to be the point of contact for guests during their stay from the evening through to the morning. You will assist them at check-in with any enquiries to ensure high levels of satisfaction. You will guide guests to their rooms, provide information about room types, facilities, and resort locations, and support the Front Office team with check-in and lobby hosting when busy.
Key Accountabilities
- Maintaining public areas clean and tidy, and preparing for the following day's events in the conference centre.
- Auditing financial activities of the hotel and reporting any issues to the night’s duty manager.
- Reporting potential Health & Safety hazards to the Night Manager and, if required, conducting hotel evacuations in accordance with fire and safety regulations; performing walk rounds and fire extinguisher checks during each shift.
- Ensuring security procedures regarding guest valuables, departmental keys, floats, and hotel late-night access are strictly adhered to.
- Dealing with guest problems, complaints, or compliments and passing on relevant information to the Reception Team Leader or hotel manager.
- Providing guests with knowledge of room types, facilities, and resort locations.
- Supporting the Front Office team with check-in and lobby hosting during busy periods.
Qualifications & Experience
- A friendly, professional, and approachable manner with a passion for delivering excellent guest service.
- Strong communication skills and the ability to interact confidently with guests and colleagues.
- Ability to remain calm and professional when dealing with guest enquiries, complaints, or unexpected situations.
- Good attention to detail and the ability to follow procedures accurately.
- Comfortable working independently during night shifts and taking responsibility for guest and hotel safety.
- Flexibility to work evenings, overnight shifts, weekends, and bank holidays as required.
Benefits
- 25% discount in our retail shops and restaurants.
- 40% off LEGO online.
- Merlin Magic Pass—free tickets to all our attractions worldwide for you, your family, and friends every year.
- Discounted rates at Merlin hotels worldwide.
- Employee pricing up to 55% off cinema tickets.
Pay Range GBP £13.00/Hr.
Front of House Assistant - Nights employer: Merlin
As a Front of House Assistant at our vibrant resort, you will be part of a dynamic team dedicated to providing exceptional guest experiences during the night. We pride ourselves on fostering a supportive work culture that values your contributions and offers numerous growth opportunities, including access to exclusive discounts and perks like free attraction tickets for you and your loved ones. Join us in creating memorable moments for our guests while enjoying a rewarding career in a fun and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant - Nights
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Merlin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Merlin
Don't be shy about reaching out to Merlin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Assistant - Nights
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merlin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Merlin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
