Job Location and Hours
Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE Hours: Fixed term contract to 15th November 2026
Overview
Are you passionate about creating memorable experiences? Do you thrive in a fast‑paced, fun environment? Then we want you to be part of our team. You will be working in a fast‑paced environment, welcoming and interacting with Adventurers, monitoring queue lines and implementing ride restrictions. You will deliver an exceptional customer service as a part of the biggest front line team, follow and enforce all health and safety protocols while ensuring Adventurers create a memorable experience on the Rides. You will be part of a team filled with enthusiasm and energy day to day bringing new challenges.
Key Responsibilities
Your main responsibility is getting Guests onto and off of a variety of thrilling Rides, making sure that Health and safety is always a priority. With the Training you will be pro‑actively handling guest queries and complaints. You will ensure that your area is always kept to the highest standards.
- To ensure Health and safety of self, staff and Adventurers at all times
- To enforce the highest standards and follow all restrictions set
- To deliver high standards of customer service and creating memorable experiences
- To be a Team player in a fast paced and unique Role
- Carrying out daily checks on the rides
- Report any H&S safety concerns using appropriate method.
- Ensure any H&S incidents are reported the same day and followed up.
- Follow all training procedures to meet requirements.
- Implement all ride restrictions.
Qualifications and Experience
We need you to come with the right positive attitude, enjoy working as part of a team, in a fast‑paced environment, and be able to deliver jaw‑dropping fun to our Guests!
Whilst we do not require any formal qualifications or experience for this role, the following would be desirable:
- Customer service experience
- Working outdoors
- Prepared for new challenges every day
Benefits
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on‑site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Contact Information
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
