What you'll bring to the team
Ecommerce Manager Short Breaks
Location: London, Arbor
Hours: 37.5 hours per week
Contract Type: Fixed Term until August 2027
We're looking for an experienced eCommerce Manager to lead the digital performance of our Short Breaks and hotel offering across web and app platforms. Reporting to the Direct Sales Director, you'll be responsible for optimising the end-to-end online booking experience, ensuring our hotel packages, pricing, content, and campaigns are delivered seamlessly and achieve strong commercial results.
This is a hands-on role that combines digital trading, website optimisation, conversion rate improvement, and content management. You'll work closely with Commercial, Marketing, CRM, Paid Media, and Digital Performance teams to deliver engaging customer journeys, improve website performance, and maximise online revenue. Using data, insights, and continuous testing, you'll identify opportunities to enhance the customer experience, improve conversion rates, and support the successful execution of key business initiatives.
Qualifications & Experience
To be successful in this role, you'll bring:
- Previous experience in eCommerce, digital trading, website optimisation, or a similar commercial digital role.
- Strong analytical skills with the ability to interpret performance data and translate insights into action.
- Advanced Excel skills and experience producing reports and performance analysis.
- Knowledge of web analytics platforms, customer journey optimisation, and A/B testing methodologies.
- Experience managing website content, campaigns, and digital merchandising activities.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent stakeholder management and communication skills, with the ability to collaborate across functions.
- A proactive, detail-oriented approach with a strong sense of ownership and accountability.
- Experience with Accesso, Umbraco, or similar content management and booking platforms is advantageous.
- Experience within the travel, hospitality, leisure, entertainment, or tourism sectors is highly desirable.
Benefits
- A competitive annual salary
- 33 days holiday (including bank holidays)
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range
Competitive
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Ecommerce Manager Short Breaks employer: Merlin
Merlin is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation in the heart of London. As a Senior Manager in Business and Legal Affairs, you will benefit from competitive compensation, a supportive environment for professional growth, and the opportunity to engage with leading digital platforms while managing high-value licensing deals. Join us to be part of a dynamic team that values technical excellence and encourages ownership of projects in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager Short Breaks
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Merlin are looking for when hiring for a Ecommerce Manager Short Breaks.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Merlin for the Ecommerce Manager Short Breaks, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Merlin as a Ecommerce Manager Short Breaks, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Merlin’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager Short Breaks.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Merlin, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Merlin's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Merlin. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Merlin
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Merlin uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Merlin. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
