At a Glance
- Tasks: Provide top-notch tech support and resolve issues at Thorpe Park.
- Company: Join a fun and dynamic team at Merlin Entertainment.
- Benefits: Enjoy free park passes, discounts, and 28 days holiday!
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Be the tech hero who keeps the magic running smoothly.
- Qualifications: 2+ years in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Technology Operations Technician is responsible for providing first-class technology service delivery, ensuring operational continuity and resolving technical issues across their assigned area. Reporting to the Technology Operations Manager, the Technician acts as the first point of contact for technical support, manages service requests, and contributes to the successful implementation of IT projects. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service. This role will be focused on supporting the needs of Thorpe Park and will require the right person to be based onsite.
Responsibilities
- Respond to and resolve technical incidents and service requests within agreed service levels.
- Escalate complex issues to the Technology Operations Manager or appropriate central technology teams, ensuring timely resolution.
- Be a point of escalation for more complex issues for Technology Operations Technicians.
- Proactively monitor IT systems and services, identifying and resolving potential issues before they impact operations.
- Maintain accurate records of incidents, service requests, and resolutions in the IT service management system.
- Mentor and coach junior technicians, fostering a culture of excellence and knowledge sharing.
- Execute service delivery operations in accordance with the ITIL Framework.
- Act as the local liaison for the Global Service Desk, ensuring alignment and continuity of service.
- Provide clear and timely updates to stakeholders on the status of incidents and requests.
- Support the implementation of local IT projects, ensuring alignment with organisational objectives and timelines.
Qualifications & Experience
- Minimum 2+ years of experience in IT support or a similar role.
- Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure.
- Familiarity with IT service management platforms, such as ServiceNow.
- ITIL Foundation certification or equivalent experience preferred.
- Experience in troubleshooting and resolving technical issues in a timely manner.
- Strong knowledge of IT systems and tools to resolve a wide range of technical issues.
Benefits
- ‘Enjoy the Ride’ Merlin Annual Passes – 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world, rising to 40 after a year’s service.
- 28 days holiday (including bank holidays).
- Company bonus.
- Private pension scheme.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Ongoing training and development opportunities.
- Plus, many more…
This role is a full-time role, averaging 40 hours per week. Due to the nature of the business this will include weekends, bank holidays and some late evenings as required.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.
Technology Operations Technician in Chertsey employer: Merlin
At Merlin Entertainments, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and innovation. As a Technology Operations Technician at Thorpe Park, you'll enjoy a range of benefits including Merlin Annual Passes, generous holiday allowances, and ongoing training opportunities, all while working in a dynamic environment that fosters personal and professional growth. Join us to be part of a team that is dedicated to delivering outstanding service and creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Operations Technician in Chertsey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at Thorpe Park. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of past projects, bring them along to interviews. Demonstrating your technical expertise and problem-solving abilities can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical support scenarios and how you’d handle them. Being ready to discuss your thought process will show that you’re not just a tech whiz, but also a great communicator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Thorpe Park!
We think you need these skills to ace Technology Operations Technician in Chertsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and technical troubleshooting. We want to see how your skills align with the Technology Operations Technician role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how you can contribute to our team at Thorpe Park. Keep it friendly and professional, just like we are!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Merlin
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around EUC, POS, and network infrastructure. Be ready to discuss specific examples of how you've resolved technical issues in the past, as this will show your expertise and problem-solving skills.
✨Familiarise Yourself with ITIL
Since the role involves executing service delivery operations in accordance with the ITIL Framework, it’s a good idea to understand its principles. You might even want to mention how you've applied ITIL practices in previous roles to demonstrate your commitment to best practices.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to technical incidents or service requests. Think about how you would handle complex issues and be prepared to explain your thought process clearly. This will showcase your ability to think on your feet and manage pressure.
✨Show Your Customer Service Skills
This role is all about delivering exceptional customer service, so be ready to share examples of how you've gone above and beyond for customers in the past. Highlight your communication skills and how you keep stakeholders updated on incident statuses, as this is crucial for the position.
