At a Glance
- Tasks: Lead commercial strategies to enhance guest experiences and maximise revenue at Thorpe Park.
- Company: Join a dynamic team at Merlin Entertainment, a leader in leisure and attractions.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and ongoing training opportunities.
- Other info: Collaborative culture with excellent career development prospects.
- Why this job: Make a real impact on guest satisfaction while driving revenue growth in a fun environment.
- Qualifications: Experience in commercial strategy and team leadership within leisure or hospitality sectors.
The predicted salary is between 45000 - 45000 £ per year.
We are looking for an experienced and commercially driven Senior Commercial Manager to join our Resort Operations team at Thorpe Park. This is a fantastic opportunity to play a key role in shaping and delivering commercial strategies that enhance guest experience while maximising revenue across a range of in-park products and services.
In this role, you will lead the delivery and optimisation of secondary revenue streams, working closely with regional and global teams to ensure alignment with wider business objectives. You will inspire and develop high-performing teams, drive operational excellence, and ensure commercial initiatives are seamlessly embedded into the guest journey.
You will take ownership of driving and optimising secondary revenue streams across the resort, including products such as FastTrack, VIP experiences, lockers, and other value-added offerings. You will work collaboratively with regional commercial teams to align local execution with broader strategic objectives, using data and performance insights to identify opportunities for growth and improved profitability.
A key part of the role is leading and developing a team of Commercial Specialists and Commercial Sales Managers. While they are a small team of 5, they are mighty! You will foster a high-performance, collaborative culture, supporting team development through regular feedback, coaching, and clear objective setting, while ensuring a positive and compliant working environment.
You will also be responsible for ensuring operational excellence across all commercial activities. This includes overseeing inventory management, supply chain coordination, and the effective use of systems and processes to support revenue delivery. You will work closely with logistics, IT, and operational teams to ensure products are available, systems run smoothly, and standard operating procedures remain aligned to both commercial goals and best practice.
Collaboration is central to success in this role. You will act as a key contact for commercial initiatives, building strong relationships with internal stakeholders and external partners. By partnering closely with Resort Operations, you will ensure that commercial offerings are fully integrated into the guest experience, enhancing both satisfaction and spend.
You will also take responsibility for ensuring compliance with health, safety, and security standards, playing an active role in risk management, incident response, and maintaining a safe environment for both guests and employees.
Qualifications & Experience
- Proven experience in commercial strategy, revenue optimisation, or equivalent roles within leisure, hospitality, retail, or attractions
- Strong track record of driving secondary revenue streams and delivering against commercial targets
- Experience leading, developing, and motivating high-performing teams
- Excellent financial acumen, including budgeting and P&L understanding
- Strong analytical skills with the ability to make data-driven decisions
- Ability to influence and engage stakeholders at all levels, including senior leadership
- Experience improving operational efficiency and implementing best practice processes
- Strong communication skills, both written and verbal
- Collaborative approach with the ability to work across multiple teams and functions
- Organised and adaptable, with the ability to manage multiple priorities in a fast-paced environment
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- Enjoy the Ride Merlin Annual Pass for you and five loved ones! (Equivalent to Merlin Gold Pass)
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Free staff parking
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
- Ongoing training & development
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £45,000.00/Yr.
Senior Commercial Manager in Chertsey employer: Merlin
At Thorpe Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a Senior Commercial Manager, you will not only lead a dynamic team but also enjoy a range of benefits including generous discounts, ongoing training, and a supportive environment that prioritises employee growth and well-being. Join us in creating memorable experiences for our guests while advancing your career in the exciting leisure and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Commercial Manager in Chertsey
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Commercial Manager at Merlin!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Merlin or be willing to refer you for that Senior Commercial Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Merlin who’s on the lookout for their next Senior Commercial Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Commercial Manager role at Merlin!
We think you need these skills to ace Senior Commercial Manager in Chertsey
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Merlin. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Merlin
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Merlin. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
