At a Glance
- Tasks: Ensure smooth operations by managing workforce planning and resource allocation.
- Company: Join a fun and dynamic team at a leading entertainment resort.
- Benefits: Enjoy discounts on LEGO, free attraction tickets, and ongoing training.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make unforgettable memories while optimising guest experiences and operational efficiency.
- Qualifications: Experience in workforce planning and strong analytical skills required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Thorpe Park, Chertsey KT16 8PN
Contract Type: Seasonal
What you'll bring to the team:
Join a team where the mission is to bring joy, create connections, and make unforgettable memories! As an Operations Planner, you will play a critical role in ensuring smooth, efficient operations across the resort by delivering exceptional workforce planning and resource management.
As an Operations Planner, you will be responsible for:
- Overseeing workforce planning and scheduling to ensure the resort operates efficiently each day.
- Developing and distributing departmental rosters, aligning staffing levels with business needs, and ensuring front-line teams are resourced effectively to deliver a great guest experience.
- Preparing and consolidating hours reports to support accurate payroll processes, while ensuring compliance with labour regulations through effective break and shift planning.
- Taking ownership of proactive resource management by identifying potential staffing gaps and implementing solutions to maintain operational continuity.
- Collaborating closely with internal stakeholders, including the People team, to trigger recruitment activity when needed and developing contingency plans to respond to changing demands.
- Driving operational efficiency by analysing workforce data and using planning tools to optimise resource allocation.
- Partnering with departments across the business to balance cost, revenue, and guest experience, while continually reviewing performance metrics such as resource efficiency and guest KPIs to identify opportunities for improvement.
- Contributing to the development and enhancement of systems and processes that support planning and operational excellence.
- Ensuring all planning activities are compliant with labour laws and internal standards, maintaining accurate records and providing insightful reporting to support decision-making and audits.
- Focusing on health and safety, ensuring adherence to company policies and procedures, supporting risk assessment processes, and promoting a safe working environment through proactive reporting and continuous improvement.
Qualifications & Experience:
- Proven experience in workforce planning, operational scheduling, or resource management, ideally within a fast-paced, guest-focused environment.
- Experience using scheduling tools, workforce management systems, and analysing operational data to improve efficiency.
- Strong understanding of labour laws, compliance requirements, and workforce planning best practices.
- Proficiency in Microsoft Office (particularly Excel) and familiarity with planning systems.
- Strong communication and interpersonal skills, with the ability to build effective stakeholder relationships.
- Excellent attention to detail, ensuring accuracy in reporting, rostering, and compliance.
- Ability to analyse data, identify trends, and make informed, data-driven decisions.
- Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
- Collaborative mindset with the ability to work cross-functionally to achieve business goals.
- Adaptable and resilient, with the ability to respond to changing operational demands.
Benefits:
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Free staff parking.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
- Ongoing training & development.
Pay Range: GBP £13.50/Hr.
Operations Planner in Chertsey employer: Merlin
Join a vibrant team at Thorpe Park, where we prioritise joy and unforgettable experiences for our guests. As an Operations Planner, you'll benefit from a supportive work culture that values collaboration and employee growth, alongside fantastic perks like a 40% discount on LEGO products and a Merlin Magic Pass for free access to attractions worldwide. With ongoing training opportunities and a focus on health and safety, this seasonal role offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Planner in Chertsey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at the company. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your skills as an Operations Planner can contribute to creating unforgettable experiences for guests.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve operational efficiency in past roles. Bring examples of how you’ve tackled staffing challenges and optimised resource allocation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Operations Planner in Chertsey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Planner role. Highlight your experience in workforce planning and resource management, and don’t forget to mention any tools or systems you’ve used that relate to the job!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about creating unforgettable guest experiences and how your skills align with our mission at StudySmarter.
Show Off Your Data Skills:Since analysing operational data is key for this role, be sure to showcase your proficiency in Excel and any experience you have with scheduling tools. We love seeing how you can use data to drive efficiency!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits!
How to prepare for a job interview at Merlin
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Operations Planner. Brush up on workforce planning, scheduling tools, and compliance with labour laws. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Data Skills
Since analysing operational data is a big part of the job, be prepared to discuss your experience with data analysis and reporting. Bring examples of how you've used data to improve efficiency in past roles. This will demonstrate your ability to make informed, data-driven decisions.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Think about how you can build relationships with stakeholders and share examples of successful collaborations from your previous experiences.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving abilities. Prepare to discuss how you would handle staffing gaps or changing operational demands. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your adaptability.
