At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and keep the Cabins Shop stocked.
- Company: Join the fun team at Thorpe Park Cabins!
- Benefits: Enjoy 20 free attraction tickets, discounts, and ongoing training.
- Other info: Fortnightly pay and free bus from Staines station!
- Why this job: Create memorable experiences for guests while working in a vibrant environment.
- Qualifications: Friendly attitude and exceptional customer service skills required.
The predicted salary is between 27500 - 27500 £ per year.
Be the welcoming face of Thorpe Park Cabins! As a Hotel Night Receptionist, you’ll make sure every guest enjoys a smooth, hassle-free stay. From checking guests in and out to serving in the Supplies Shop, you’ll keep standards high throughout the Cabins and help us meet key performance targets. Reporting to the Hotel Night Team Leaders, you’ll play a vital role in delivering exceptional service and creating memorable experiences for every guest.
Responsibilities
- Welcome and check guests in and out of the Cabins with efficiency and a friendly attitude.
- Keep the Cabins Shop fully stocked and ready for guests.
- Safely store luggage and deliver it to cabins for arriving guests.
- Ensure KPI surveys are completed by all departing guests.
- Maintain the highest standards by completing daily and weekly checklists in full.
- Clean all guest areas overnight so they’re ready for the next day’s operation.
- Handle guest feedback and resolve minor issues promptly and professionally.
- Show integrity and responsibility when managing guest property, following all procedures.
- Provide accurate information about their stay at Thorpe Park Cabins to enhance the guest experience.
Qualifications & Experience
- Friendly and approachable
- Exceptional customer service
- Enthusiastic about creating memorable experiences for our guests.
- Integrity with handling guests property
Additional Considerations
All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.21/Hr.
Hotel Night Receptionist in Chertsey employer: Merlin
At Thorpe Park Cabins, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a vibrant work culture that emphasises friendly service and personal growth, employees enjoy benefits such as a Merlin Magic Pass for free attraction tickets, generous discounts, and ongoing training opportunities to advance their careers. Located in a dynamic environment, our Hotel Night Receptionists play a crucial role in creating memorable experiences while enjoying perks like free transport and staff parking.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Receptionist in Chertsey
✨Tip Number 1
Make sure to showcase your friendly and approachable nature during interviews. We want to see that you can create memorable experiences for guests, so share examples of how you've done this in the past!
✨Tip Number 2
Research Thorpe Park Cabins and understand their values. When you apply through our website, mention how your skills align with our mission to provide exceptional service and maintain high standards.
✨Tip Number 3
Practice common interview questions related to customer service. We love candidates who can handle feedback and resolve issues professionally, so be ready to demonstrate your problem-solving skills!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Remember, we’re looking for team players who are excited about joining us at Thorpe Park Cabins!
We think you need these skills to ace Hotel Night Receptionist in Chertsey
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter or CV!
Highlight Customer Service Skills:Make sure to emphasise any previous experience you have in customer service. We love candidates who are enthusiastic about creating memorable experiences for guests, so share specific examples of how you've done this in the past.
Be Detail-Oriented:Pay attention to the details in your application. Ensure that your CV is well-structured and free from typos. We appreciate candidates who can maintain high standards, just like we do at Thorpe Park Cabins!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Merlin
✨Know the Company
Before your interview, take some time to research Thorpe Park Cabins. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Hotel Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved an issue efficiently. This will demonstrate your ability to create memorable experiences for guests.
✨Practice Common Interview Questions
Anticipate questions related to handling guest feedback, managing luggage, and maintaining high standards. Practising your responses will help you feel more confident and articulate during the interview. Remember, it’s all about showing how you can contribute to a smooth, hassle-free stay for guests.
✨Dress the Part
Even though the role is at night, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the high standards of Thorpe Park Cabins right from the start.
