At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and create unforgettable experiences.
- Company: Join the vibrant team at Thorpe Park Resort.
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Perfect for those 18 and over looking to grow in hospitality.
- Why this job: Be the first point of contact and make every guest's stay memorable.
- Qualifications: Friendly personality and a passion for customer service required.
The predicted salary is between 20000 - 25000 £ per year.
Location: Thorpe Park Resort
What you'll bring to the team:
We're recruiting for a Hotel Front Office Host at Thorpe Park Resort. If you have a passion for customer service and enjoy creating memorable experiences, you'll be the first point of contact for our guests, providing a warm welcome and helping to ensure every stay is unforgettable on an island like no other.
What you’ll be doing:
- Welcoming guests to the Shark Cabins, checking them in and out, and ensuring they have everything they need for a great stay.
- Managing guest luggage, keeping the Cabins Shop stocked, and maintaining high standards through daily and weekly checks.
- Working closely with Housekeeping on room allocations, cabin status, and special guest requirements.
- Handling guest feedback and queries professionally, while caring for guest property and following all procedures.
- Sharing information about the Resort, encouraging guest feedback, and helping create memorable experiences from arrival to departure.
Qualifications & Experience:
- Due to the nature of this role we can only accept applications from candidates 18 and over.
- A friendly and approachable personality with a passion for helping others.
- A commitment to delivering exceptional customer service.
- Enthusiasm for creating memorable experiences for every guest.
- A trustworthy and professional approach when handling guest property.
- Previous experience in a customer-facing role is beneficial, but not essential if you have a positive attitude and willingness to learn.
Benefits:
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: Competitive
Hotel Front Office Host in Chertsey employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Front Office Host in Chertsey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Merlin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Merlin
Don't be shy about reaching out to Merlin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Front Office Host in Chertsey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merlin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Merlin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
