At a Glance
- Tasks: Address guest feedback and manage escalated complaints across various platforms.
- Company: Join Merlin, a leader in the entertainment industry with a focus on guest experience.
- Benefits: Enjoy free access to Merlin attractions, staff discounts, and competitive pay.
- Other info: Hybrid role with guaranteed hours and opportunities for growth.
- Why this job: Make a difference in guest experiences while working in a fun, dynamic environment.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
The predicted salary is between 20000 - 25000 € per year.
Merlin is hiring a Contact Centre Feedback Advisor at Thorpe Park - Merlin Technical Hub. This hybrid role involves addressing guest feedback across multiple platforms, requiring strong verbal and written communication skills and experience with escalated complaints.
Expect a full-time schedule with guaranteed hours, bi-weekly pay, competitive hourly rates, and numerous benefits, including free Merlin attractions access and staff discounts. Excellent organizational skills and a commitment to outstanding customer service are essential.
Guest Experience Feedback Advisor (Hybrid) in Chertsey employer: Merlin
Merlin offers an exceptional work environment for the Guest Experience Feedback Advisor role at Thorpe Park, where employees enjoy a vibrant culture focused on teamwork and customer satisfaction. With competitive pay, guaranteed hours, and unique perks like free access to Merlin attractions, staff members are encouraged to grow professionally while contributing to memorable guest experiences in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Feedback Advisor (Hybrid) in Chertsey
✨Tip Number 1
Make sure to research Merlin and Thorpe Park before your interview. Knowing their values and recent developments will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves addressing guest feedback, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member.
✨Tip Number 3
Prepare examples of how you've handled escalated complaints in the past. This will demonstrate your problem-solving abilities and commitment to outstanding customer service, which are crucial for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Experience Feedback Advisor (Hybrid) in Chertsey
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about addressing guest feedback, make sure your written application showcases your strong communication skills. Use clear and concise language, and don’t shy away from demonstrating your ability to handle escalated complaints effectively.
Tailor Your Application:We want to see how you fit into our team! Take the time to tailor your application to the Guest Experience Feedback Advisor role. Highlight any relevant experience you have in customer service or handling feedback, and connect it back to what we’re looking for.
Be Organised:Excellent organisational skills are a must for this position. In your application, mention any tools or methods you use to stay organised, especially when dealing with multiple platforms of guest feedback. This will show us that you’re ready to tackle the challenges of the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success! It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Merlin
✨Know Your Stuff
Before the interview, make sure you understand Merlin's values and the role of a Guest Experience Feedback Advisor. Familiarise yourself with common guest feedback scenarios and think about how you would handle them. This will show that you're genuinely interested in the position and prepared to tackle real-life situations.
✨Show Off Your Communication Skills
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled escalated complaints in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Organisational Skills Matter
Highlight your organisational skills during the interview. Think of specific instances where you managed multiple tasks or prioritised effectively. Merlin is looking for someone who can juggle various feedback platforms, so showing that you can stay organised will give you an edge.
✨Emphasise Customer Service Commitment
Make it clear that you’re passionate about outstanding customer service. Share stories that illustrate your dedication to improving guest experiences. This will resonate well with Merlin’s focus on guest satisfaction and show that you align with their mission.
