At a Glance
- Tasks: Deliver outstanding guest service and create memorable experiences in a dynamic environment.
- Company: Join the exciting team at Merlin Attractions, known for fun and adventure.
- Benefits: Enjoy 20 free tickets, discounts, free bus, and ongoing training for career growth.
- Other info: Flexible roles across various Front of House areas with great team spirit.
- Why this job: Be part of a vibrant team and make guests' days unforgettable!
- Qualifications: Customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 20000 - 25000 £ per year.
What you'll bring to the team
- A passion for delivering outstanding guest service and creating memorable experiences
- A positive, friendly, and approachable attitude when interacting with guests and colleagues
- Strong communication skills, with the ability to engage guests and provide clear information
- A proactive approach to problem solving and supporting smooth operations across Front of House
- Confidence working in a fast-paced, dynamic environment
- A strong team ethic, with the ability to build great working relationships
- Attention to detail, ensuring high standards of cleanliness, presentation, and safety are maintained
- Motivation to achieve targets, including guest satisfaction and sales performance
- A willingness to learn and develop knowledge of the resort and its products
Qualifications & Experience
- Previous customer service experience is desirable but not essential
- Experience working in a fast-paced or guest-facing environment is advantageous
- Strong interpersonal and relationship-building skills
- Ability to work both independently and as part of a team
- Good problem-solving and decision-making skills
- A high level of self-motivation and reliability
- Willingness to follow company procedures, including health & safety policies
- Flexibility to work across different Front of House areas, including car park and admissions
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which offers 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range Competitive
Front of House Assistant in Chertsey employer: Merlin
Join our vibrant team at Merlin, where we prioritise outstanding guest service and create unforgettable experiences for visitors. With a strong focus on employee growth, we offer ongoing training and development opportunities, alongside fantastic benefits like the Merlin Magic Pass for free access to attractions worldwide and generous discounts. Our supportive work culture encourages teamwork and flexibility, making it an ideal environment for those looking to thrive in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Chertsey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the resort and its offerings. This will not only help you answer questions better but also show your genuine interest in being part of the team.
✨Tip Number 2
Practice your communication skills! Since strong interpersonal skills are key for this role, try role-playing with a friend or family member. This will help you feel more confident when engaging with guests during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your proactive approach and ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Merlin and ready to dive into the fun!
We think you need these skills to ace Front of House Assistant in Chertsey
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for guest service shine through in your application. We want to see that you’re excited about creating memorable experiences for our guests!
Be Friendly and Approachable:Use a warm and inviting tone in your written application. Remember, we’re looking for someone who can engage with guests and colleagues alike, so let your personality come through!
Highlight Your Team Spirit:Mention any experiences where you’ve worked well in a team. We value strong relationships, so share examples of how you’ve collaborated with others to achieve great results.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We love seeing candidates who take the time to align their experience with what we’re looking for!
How to prepare for a job interview at Merlin
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering outstanding guest service. Share specific examples from your past experiences where you created memorable moments for guests, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication skills by engaging in a friendly conversation during the interview. Practice explaining complex ideas clearly and concisely, as this will reflect your ability to provide clear information to guests.
✨Highlight Your Problem-Solving Approach
Think of a few scenarios where you successfully solved problems in a fast-paced environment. Discuss how you approached these challenges proactively, as this will show your capability to support smooth operations across Front of House.
✨Emphasise Teamwork and Flexibility
Be ready to talk about your experience working in teams and how you build great relationships with colleagues. Also, mention your flexibility to work across different areas, as this is crucial for the role and will demonstrate your willingness to adapt.
