At a Glance
- Tasks: Support employees and managers with HR queries, payroll, and recruitment processes.
- Company: Join the fun-loving team at Merlin, creating magical experiences worldwide.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and ongoing training.
- Other info: Dynamic environment with opportunities for growth and continuous improvement.
- Why this job: Be the first point of contact for colleagues and help enhance their work experience.
- Qualifications: Experience in customer service or HR, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
- What you'll bring to the team
- People Operations Coordinator
Join the team behind some of the world's favourite places to play. We are recruiting for a People Operations Coordinator to join our awesome UK People Hub Team!
As a People Operations Coordinator, you will help create great experiences behind the scenes by being the first point of contact for employees and managers across the UK.
From answering HR queries and providing guidance on policies and processes to supporting payroll, benefits, recruitment, and people systems, you'll help make every interaction feel seamless, supportive, and human.
You will work at the heart of our UK People Hub, bringing clarity, care, and confidence to every conversation.
Whether you're resolving queries, supporting colleagues with our HR systems, or collaborating with specialist teams, you'll play an important role in helping people find the support they need, when they need it.
You'll also help us continuously improve the way we work.
From maintaining accurate records and supporting reporting activities to identifying opportunities to enhance processes and knowledge resources, you'll contribute to a people service that's efficient, compliant, and focused on creating the best possible employee experience.
Ready to make your next move a playful one?
Join a team where people come together to create extraordinary experiences, and where your work helps colleagues do their best every day.
If you're looking for a role where teamwork, growth, and great service go hand in hand, we'd love to hear from you.
Qualifications & Experience
- Experience in a fast-paced customer service, HR, contact centre, or shared services environment.
- A good understanding of HR processes, policies, payroll, and employee benefits.
- A passion for helping people and delivering a great customer experience.
- Strong communication skills, with the ability to explain information clearly and confidently.
- Experience using Microsoft Office applications, including Outlook, Excel, Word, and Teams.
- Exposure to HR systems such as HRIS platforms, ATS, LMS, or Service Now would be an advantage.
- A proactive and solution-focused approach to problem solving.
- Excellent relationship-building skills, with empathy and active listening at the heart of your approach.
- Strong attention to detail and a commitment to accuracy.
- The ability to handle sensitive and confidential information with discretion.
- A collaborative mindset and the ability to thrive in a busy, changing environment.
- A curiosity for learning and a desire to continuously improve the way things are done.
Benefits
• 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Ongoing training & development
- About Merlin
A job with Merlin isn't like a job anywhere else.
With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases.
We trade in fun.
In smiles, shrieks and spine-tingles.
In Memories.
In magic.
But there are no tricks behind our magic.
Instead, there are people like you.
Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
Pay Range
Compensation between GBP £20,141.49/Yr.-GBP £26,855.32/Yr.
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People Operations Coordinator in Basingstoke employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Coordinator in Basingstoke
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Merlin!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Merlin.
We think you need these skills to ace People Operations Coordinator in Basingstoke
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Merlin. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Merlin and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Merlin. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Merlin's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Merlin
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Merlin.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Merlin will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Merlin and how you would contribute to adapting HR strategies.
