At a Glance
- Tasks: Lead operations at one of the world's most iconic attractions and create unforgettable guest experiences.
- Company: Join the dynamic team at Madame Tussauds London, a top UK attraction.
- Benefits: Enjoy free entry to attractions, discounts, and excellent career development opportunities.
- Other info: Flexible hours required, including weekends and bank holidays, with a focus on continuous improvement.
- Why this job: Be in the spotlight, inspire teams, and make extraordinary memories for millions.
- Qualifications: Experience in leading large teams and managing complex operations in a guest-focused environment.
The predicted salary is between 31500 - 38500 £ per year.
Welcome to the Stage. Welcome to the Spotlight! Ready to lead the operation behind one of the world's most iconic attractions? We are Madame Tussauds London, and we are looking for an Attraction Manager to take centre stage. This is your chance to lead the heart of our operation, shaping every part of the guest experience while driving exceptional standards in safety, service and performance.
At Madame Tussauds London, no two days are the same. One moment you're leading teams through a record-breaking peak, the next you're launching a major event, improving the guest journey or ensuring world-class experiences for thousands of visitors from around the globe. This is a role for someone who thrives in the spotlight, loves leading people and takes pride in turning great operations into unforgettable memories.
Working closely with the Head of Operations and senior leadership team, you will lead Attraction Supervisors, Ride Operators and front-line teams across the attraction. You will oversee guest flow, ride operations, safety standards and service delivery, balancing operational excellence with memorable guest experiences. From supporting major events and attraction launches to developing future leaders and driving continuous improvement, you will play a key role in the success of one of the UK's most visited attractions.
This is a full-time, permanent role based in London, working 5 days out of 7, averaging 40 hours per week. Flexibility is essential, including weekends, bank holidays and occasional event support, as our attraction operates seven days a week.
Qualifications & Experience
- Have experience leading large teams in a fast-paced, guest-focused environment
- Be confident managing complex daily operations while maintaining high standards of safety and service
- Have experience overseeing guest flow, volume management and operational performance within a high-footfall attraction, leisure or hospitality environment
- Understand safety-critical operations and be confident making decisions under pressure
- Have experience managing labour spend, staffing plans and operational resources to meet business demand
- Be comfortable analysing operational performance and identifying opportunities to improve guest satisfaction and efficiency
- Have a strong understanding of health, safety and compliance within a customer-facing operation
- Build strong relationships across departments and work collaboratively to deliver business objectives
- Be an engaging people leader with experience recruiting, coaching and developing high-performing teams
- Have experience identifying talent and building succession plans for future growth
- Communicate clearly, confidently and effectively at all levels
- Be organised, adaptable and comfortable balancing multiple priorities in a dynamic environment
- Take a proactive approach to problem solving and continuous improvement
- Lead by example, bringing accountability, positivity and high standards to everything you do
If you're ready to lead from the front, inspire teams and help create extraordinary memories for millions of guests, this is your moment.
Benefits
- Merlin Magic Pass - allowing your friends and family free entry into our attractions globally!
- 25% discount in our retail shops and restaurants
- 40% online LEGO discount.
- Enjoy the ride pass, giving you and 5 others a Merlin annual pass (Gold edition)
- X2 volunteer days a year
- Access to an exclusive employee discount website.
- Local benefits
Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £33,339.87/Yr.
Attraction Manager employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Attraction Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Merlin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Merlin
Don't be shy about reaching out to Merlin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Attraction Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merlin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Merlin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
