At a Glance
- Tasks: Engage with guests, enhance their experience, and manage crowd control at Madame Tussauds.
- Company: Join the vibrant team at London’s iconic Madame Tussauds.
- Benefits: Enjoy discounts, free attraction tickets, and flexible working hours.
- Other info: Flexible shifts with opportunities for contract extensions.
- Why this job: Be part of a fun environment and create memorable experiences for visitors.
- Qualifications: Customer service experience and a warm, engaging personality.
The predicted salary is between 13.84 - 13.84 £ per hour.
We have new fun-packed opportunities for Attraction Hosts to join our committed attractions team at London’s Madame Tussauds! As one of our Attraction Hosts, you’ll be enhancing our guests' experience by offering a warm and welcoming, informative approach, wherever you are stationed through the attraction. Supporting the smooth running of the attraction day by day, you’ll be actively seeking out opportunities to engage with our guests, ensuring that they are getting the most out of their visit with us.
You’ll be on hand to answer any questions about the attraction and exhibits or offer any additional information to enhance our guests' experience. You’ll look to manage any potential bottlenecks or viewing blockages, through effective and polite crowd control management, ensuring health, safety and welfare at all times. With your genuine helpful nature and world-class customer service, you’ll always seek out opportunities to deliver an experience that is unique and memorable to all our guests.
Being one of our Attraction Hosts will see you take ownership, working within the attraction by delivering, monitoring and maintaining a premium quality standard throughout the building. This would mean monitoring the condition and appearance of our exhibits as well as throughout the attraction. At times you may need to straighten clothing and or hair on our wax-work models or clear away litter accidentally left behind by a guest. You may be required to wear a costume, be trained on using props and delivering immersive guest interactions. This will incorporate all areas that fall under the Attraction Team such as the Celebrity Red Carpet area to the Chamber of Horrors, the Star Wars areas to our Spirit of London Ride and 4D Experience areas.
We are offering 6 monthly contracts, with the strong possibility of achieving extensions! Shifts will generally be between 8am and 6:30pm, working a minimum of 10 hours per week. You’ll need to be flexible during school holidays as times and days may change.
Qualifications & Experience
- Experience within a similar role with a high customer focus and a high customer footfall
- A warm and welcoming person with a helpful and informative nature
- Interested in history and expanding on knowledge, enough to share with others
- May have an interest in performing arts, public speaking or presenting
- Strong appreciation of health and safety and the welfare of others
- A true team player who is accountable for playing their part for the team's overall success
- Infectious personality who likes to have fun at work creating memorable experiences
Benefits
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Pay Range GBP £13.84/Hr.
Attraction Host employer: Merlin
At Merlin, we pride ourselves on being an exceptional employer, offering our Attraction Hosts at Madame Tussauds in London a vibrant and inclusive work environment. With opportunities for personal growth, a strong emphasis on teamwork, and unique benefits like free access to attractions worldwide, we ensure that our employees feel valued and empowered to create memorable experiences for our guests. Join us and be part of a diverse team that celebrates individuality while delivering world-class customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Attraction Host
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Merlin.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Merlin. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Attraction Host
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Merlin.
How to prepare for a job interview at Merlin
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Merlin's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Merlin offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
