At a Glance
- Tasks: Lead a team to create memorable experiences for guests and maximise visitor spend.
- Company: Join Merlin, a magical attraction company with a focus on inclusivity.
- Benefits: Enjoy discounts, free attraction tickets, and flexible working hours.
- Other info: Flexible shifts, great career growth, and a supportive team environment.
- Why this job: Be at the forefront of guest interactions and make a real impact every day.
- Qualifications: Experience in sales, customer service, and team management is essential.
The predicted salary is between 14.53 - 14.53 £ per hour.
We have an exciting and rewarding new permanent opportunity for a sales and customer focused Admissions Supervisor to join our team to help create memorable and unique experiences for our guests. Leading a team of Admission Hosts, you’ll be working out on the front-line welcoming, greeting and interacting with our guests on a daily basis.
You’ll be responsible for the day to day running of the admissions function, directing your team to actively maximise visitor spend, focused on exceeding budgeted targets through various means such as effective product knowledge, tailoring packages and utilisation of upselling skills. Being the Admissions Supervisor will see you focused on ticket sales and queue line management. You’ll be ensuring that your team always deliver exceptional customer service, without question!
The responsibility of training and development of your team will fall upon you and you’ll look to promote that enthusiastic, assertive, and passionate approach to customer care and guest focus. Always leading by example, you’ll actively nurture and support the ideas and innovation from your team. The shifts will generally be between 8am and 6:30pm, working a minimum of 10 hours per week. You’ll need to be flexible during school holidays as times and days may change.
Qualifications & Experience
- The ability to work effectively cross functionally with colleagues to achieve a common goal
- Experience of effectively managing a large team, within sales and great customer service
- Exceptional customer service skills combined with the experience able to deal with a high volume of guests daily, as well as lead a team
- Experience of working to a high standard within a high pressurised environment, with a high customer focus
- Able to thrive under pressure, creative and able to think on your feet
- Able to overcome objections, personally handle operational problems, and can turn complaints into positive experiences
Benefits
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
Inclusive Workplace Statement
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Pay Range GBP £14.53/Hr.
Admissions Supervisor employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
