At a Glance
- Tasks: Lead a team to create memorable experiences for guests and maximise visitor spend.
- Company: Join Merlin, a magical attraction company with a focus on inclusivity.
- Benefits: Enjoy discounts, free attraction tickets, and flexible working hours.
- Other info: Flexible shifts, great career growth, and a supportive team environment.
- Why this job: Be at the forefront of guest interactions and make a real impact every day.
- Qualifications: Experience in sales, customer service, and team management is essential.
The predicted salary is between 14.53 - 14.53 £ per hour.
We have an exciting and rewarding new permanent opportunity for a sales and customer focused Admissions Supervisor to join our team to help create memorable and unique experiences for our guests. Leading a team of Admission Hosts, you’ll be working out on the front-line welcoming, greeting and interacting with our guests on a daily basis.
You’ll be responsible for the day to day running of the admissions function, directing your team to actively maximise visitor spend, focused on exceeding budgeted targets through various means such as effective product knowledge, tailoring packages and utilisation of upselling skills. Being the Admissions Supervisor will see you focused on ticket sales and queue line management. You’ll be ensuring that your team always deliver exceptional customer service, without question!
The responsibility of training and development of your team will fall upon you and you’ll look to promote that enthusiastic, assertive, and passionate approach to customer care and guest focus. Always leading by example, you’ll actively nurture and support the ideas and innovation from your team. The shifts will generally be between 8am and 6:30pm, working a minimum of 10 hours per week. You’ll need to be flexible during school holidays as times and days may change.
Qualifications & Experience
- The ability to work effectively cross functionally with colleagues to achieve a common goal
- Experience of effectively managing a large team, within sales and great customer service
- Exceptional customer service skills combined with the experience able to deal with a high volume of guests daily, as well as lead a team
- Experience of working to a high standard within a high pressurised environment, with a high customer focus
- Able to thrive under pressure, creative and able to think on your feet
- Able to overcome objections, personally handle operational problems, and can turn complaints into positive experiences
Benefits
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
Inclusive Workplace Statement
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Pay Range GBP £14.53/Hr.
Admissions Supervisor employer: Merlin
At Merlin, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises inclusivity and employee growth. As an Admissions Supervisor, you'll lead a passionate team in creating unforgettable experiences for our guests while enjoying fantastic benefits like free access to attractions worldwide and generous discounts. Join us in a dynamic environment where your contributions are valued, and every day brings new opportunities to excel and innovate.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Merlin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Merlin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admissions Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Merlin:Your cover letter is your chance to shine! Tell us why you want to work at Merlin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Merlin!
How to prepare for a job interview at Merlin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
