At a Glance
- Tasks: Analyse and enhance the admissions platform for global attractions, ensuring top performance.
- Company: Join Merlin Entertainments, a leader in the tourism and entertainment industry.
- Benefits: Enjoy free tickets, generous holiday, discounts, and ongoing training opportunities.
- Other info: Hybrid work model with a vibrant team culture and career growth potential.
- Why this job: Make a real impact on guest experiences while working with cutting-edge technology.
- Qualifications: Experience in systems analysis and a degree in a related field preferred.
The predicted salary is between 40000 - 50000 £ per year.
The Admissions Platform Systems Analyst plays a key role within Merlin Entertainments, responsible for analysing, maintaining, and enhancing the admissions platform to ensure strong performance and seamless integration across global attractions. Acting as both a technical and operational specialist, this role provides insights, resolves complex system issues, and supports the delivery of new features. Success relies on close collaboration with internal teams and external partners to ensure the platform operates efficiently and consistently supports an exceptional guest experience.
Responsibilities:
- Platform Analysis & Optimisation
- Monitor platform performance to identify issues, remove bottlenecks, and enhance overall efficiency and user experience.
- Analyse platform data to uncover insights that influence improvements and support effective decision‑making.
- Review and refine operational workflows to maximise platform functionality.
- Optimise the end‑to‑end customer journey, improving usability and conversion across all touchpoints.
- Act as a subject matter expert, providing technical guidance that shapes business decisions.
- Technical Support & Troubleshooting
- Serve as the main technical contact for resolving complex platform issues, working closely with internal IT teams and third‑party vendors.
- Oversee routine maintenance and updates to ensure the platform remains secure, compliant, and fully supported.
- Maintain clear, accurate documentation covering configurations, workflows, and troubleshooting processes.
- Ensure consistent system configuration across attractions while accommodating local needs and commercial objectives.
- Test and approve new features, ensuring they meet requirements and quality standards before launch.
- Development & Collaboration
- Support the design, testing, and deployment of new platform features in partnership with development teams and key stakeholders.
- Build strong relationships with teams such as marketing, admissions, and IT to ensure the platform evolves in line with business goals.
- Partner with external technology providers to deliver updates, integrations, and ongoing support.
- Gather and translate requirements for complex business challenges to guide technical solutions.
- Champion best practices and promote consistent, effective use of functionality across the platform and related systems.
Qualifications & Experience:
- Proven experience in systems analysis or a related technical role, ideally within the tourism, hospitality, or entertainment sectors.
- Strong understanding of digital platforms, system integration, and data analysis.
- Demonstrated ability to resolve complex technical issues and deliver system improvements.
- Degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
Benefits:
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service.
- 33 days holiday (including bank holidays).
- Company bonus.
- Private pension scheme.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Ongoing training and development opportunities.
- Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: Competitive
Admissions Platform Systems Analyst employer: Merlin
Merlin Entertainments is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. As an Admissions Platform Systems Analyst, you'll benefit from a competitive salary, generous holiday allowance, and unique perks like Merlin Annual Passes and discounts at attractions, all while being part of a team dedicated to enhancing guest experiences across global attractions. With ongoing training and development opportunities, you can grow your career in a dynamic environment that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Platform Systems Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Merlin Entertainments on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the admissions platform inside out. Familiarise yourself with common issues and solutions, so you can impress them with your knowledge and problem-solving skills.
✨Tip Number 3
Showcase your collaboration skills! Be ready to discuss how you've worked with different teams in the past. Highlighting your ability to build strong relationships will resonate well with their team-oriented culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Merlin family.
We think you need these skills to ace Admissions Platform Systems Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Admissions Platform Systems Analyst role. Highlight your experience in systems analysis and any relevant technical skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you’ve tackled complex system issues or improved platform performance in the past. We love seeing your personality come through!
Showcase Your Technical Skills:Since this role involves a lot of technical know-how, don’t shy away from showcasing your skills. Mention any tools or technologies you’re familiar with, especially those related to digital platforms and data analysis. We want to see how you can contribute to our success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even further!
How to prepare for a job interview at Merlin
✨Know Your Platform Inside Out
Before the interview, make sure you thoroughly understand the admissions platform and its functionalities. Familiarise yourself with common issues and enhancements that could improve user experience. This will not only show your technical expertise but also your genuine interest in the role.
✨Prepare for Technical Questions
Expect to face questions about system analysis and troubleshooting. Brush up on your knowledge of digital platforms and data analysis techniques. Be ready to discuss specific examples from your past experiences where you've resolved complex technical issues or optimised workflows.
✨Showcase Your Collaborative Spirit
Since this role involves working closely with various teams, be prepared to discuss how you've successfully collaborated in the past. Share examples of how you’ve built relationships with stakeholders and contributed to team projects, especially in a technical context.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your understanding of the role and the company. Inquire about the current challenges the admissions platform faces or how they measure success in optimising the customer journey. This shows you're thinking critically about the position.
