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- Tasks: Lead daily operations at LEGOLAND, ensuring guest satisfaction and safety standards.
- Company: Join Merlin Entertainments, a global leader in family entertainment and fun experiences.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and a private pension scheme.
- Why this job: Be part of a vibrant team creating magical memories for families at the UK's favourite theme park.
- Qualifications: Experience in theme park operations and team management is essential; passion for customer service is a must.
- Other info: This is a fixed-term contract until November 2025, with ongoing training and development opportunities.
The predicted salary is between 19200 - 22400 ÂŁ per year.
Zonal Operations Manager – Fixed Term Contract
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Zonal Operations Manager – Fixed Term Contract
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Merlin Entertainments provided pay range
This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Zonal Operations Manager
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)
Contract Type: Fixed Term Contract, until November 2025, Salaried
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Zonal Operations Manager to join our AWESOME Resort Operations Team, on a fixed term contract until November 2025.
As a Zonal Operations Manager at LEGOLAND Windsor, you will be responsible for the day-to-day running of an area of the Resort (known as a “zone”), ensuring the highest standards of guest interactions and health and safety are delivered every day. You will oversee all elements of your zone, including rides & attractions, commercial units, guest amenities, third party suppliers and, of course, cleanliness standards throughout.
You will manage a dedicated zonal team with a key focus on operational excellence, guest satisfaction, brand standards and driving your team to exceed our guests’ expectations with proven data metrics via our KPI surveys and NPS scores.
The Zonal Operations Manager exists to ensure our guests are enjoying their visit, all aspects of each zone are health and safety compliant, and our front-line teams are engaged, well managed and passionate about guest excellence. As a motivational leader you will empower your teams to seek new and innovative ways of making memories for our guests, celebrate success and promote engagement and development activities, alongside the management of any employee relations issues, conflict resolution and promotion of a coaching culture.
As the zone representative you will be out on the resort spending time with your team and our guests, taking in the moment feedback and resolving any guest escalations appropriately within our guest recovery frameworks. You’ll identify trends in feedback and take proactive steps to minimise guest disruption and enhance satisfaction, share best practice and collaborate with other Zonal Managers to achieve maximum attraction efficiency, commercial revenue, high cleanliness, team engagement and guest satisfaction.
The Zonal Operations Manager will form excellent relationships across the resort and within their own team to ensure training compliance is up to date and recorded, your team objectives align with the resort goals, development plans are in place and each individual zonal contributor is valued, engaged and delivering excellent guest service.
This is a fixed term contract until November 2025
Qualifications & Experience
- Experience working in a theme park setting, ideally as an operational or rides manager, is essential
- Previous experience managing a team is essential
- Passionate about exceptional customer service, with the ability to develop your team to deliver the highest standard of guest interactions
- An excellent communicator with the ability to work alongside a diverse team of stakeholders, make informed decisions under pressure and champion a culture of inclusion and collaboration
- Awareness of HSG-175, risk assessments, COSWPs, COSHH and health and safety compliance legislation
- The ability to embrace our Merlin values – Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care – and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families.
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- “Enjoy the Ride” Merlin Annual Pass for you and five loved ones!
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About The LEGOLAND Windsor Resort
We are looking for a Zonal Operations Manager to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay Range
GBP ÂŁ32,000.00/Yr.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Entertainment Providers
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Zonal Operations Manager - Fixed Term Contract employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zonal Operations Manager - Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the LEGOLAND Windsor Resort and its operations. Understanding the specific attractions, guest services, and health and safety protocols will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Merlin Entertainments. Engaging with them can provide valuable insights into the company culture and expectations for the Zonal Operations Manager role, which can be beneficial in your application process.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of examples where you've successfully managed a team or improved guest satisfaction. Being able to articulate these experiences will set you apart as a candidate who can drive operational excellence.
✨Tip Number 4
Stay updated on industry trends and best practices in theme park operations. This knowledge can help you discuss innovative ideas during interviews, showing that you're proactive and ready to contribute to the success of the resort.
We think you need these skills to ace Zonal Operations Manager - Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in theme park operations or management. Emphasise your leadership skills and any specific achievements related to guest satisfaction and operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your values align with Merlin's. Mention specific examples of how you've successfully managed teams and improved guest experiences in previous roles.
Highlight Relevant Experience: Clearly outline your experience in managing teams and operations, especially in a theme park or similar environment. Include any knowledge of health and safety compliance that is relevant to the role.
Showcase Your Communication Skills: Since the role requires excellent communication with diverse stakeholders, provide examples in your application of how you've effectively communicated and collaborated with teams to achieve common goals.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Passion for Guest Experience
As a Zonal Operations Manager, your role revolves around ensuring exceptional guest interactions. Be prepared to share specific examples of how you've enhanced customer service in previous roles, demonstrating your commitment to creating memorable experiences.
✨Highlight Your Leadership Skills
This position requires strong team management abilities. Discuss your experience in leading teams, resolving conflicts, and fostering a positive work environment. Use examples that showcase your motivational leadership style and how it has led to improved team performance.
✨Demonstrate Knowledge of Health and Safety Standards
Familiarity with health and safety compliance is crucial for this role. Brush up on relevant legislation such as HSG-175 and COSHH. Be ready to discuss how you have implemented safety protocols in past positions to ensure a safe environment for both guests and staff.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest escalations. Think through potential situations you might encounter in the role and how you would address them, focusing on maintaining guest satisfaction and operational excellence.
