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- Tasks: Lead a team, drive sales, and create amazing guest experiences across multiple units.
- Company: Join a fun and dynamic team at Merlin Attractions.
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training for career growth.
- Why this job: Be the face of the department and make a real impact on guest satisfaction.
- Qualifications: People management experience and strong communication skills are a plus.
- Other info: Flexible hours with fortnightly pay and free staff parking.
Overview
Location: Thorpe Park, Staines Road, Chertsey, Surrey, KT16 8PN
Hours: Full time fully flexible, any 5 days out of 7
Contract Type: Seasonal
We are recruiting for a Zonal Lead to join our AWESOME Zonal Operations Team!
As a Zonal Lead at Thorpe Park, you will manage a team of front-line guest experience hosts, leading by example to ensure they are delivering the highest possible standards of guest interactions, along with full compliance with health and safety procedures and Merlin policies. The Zonal Lead will review and drive ride efficiency across some of our most iconic rides and attractions, such as The SWARM!
The Zonal Lead will coach the front-line hosting team to continuously seek ways to enhance our guest experience, from monitoring and actioning the cleanliness of our queue lines, dynamically risk assessing our safety protocols, working with the Zonal Managers on ride throughput efficiency and ensuring all pre- and post-opening compliance is adhered to.
You will be an escalation point for any in the moment guest feedback, so must be confident to respond to guests in a respectful and resolution focussed mindset, with the ability to de-escalate a more formal interaction when required. Using the feedback you receive from our guests while out and about on the resort you will work with the wider resort to improve the overall guest satisfaction KPIs.
Qualifications & Experience
- Experience operating rides in a theme park environment is essential
- Previous experience in a customer-facing role, preferably within a theme park or similar environment is essential
- A strong focus on teamwork, reliability, and a positive attitude is essential
- Trusted advisor, capable of guiding and supporting colleagues with a hands-on approach
- Prior leadership experience is beneficial, this role is focused on being a dependable team player who can lead by example and ensure smooth day-to-day operations
- Adaptability and flexibility: Being open to adjusting or changing priorities and taking on ad hoc responsibilities as needed, while being willing to support the business with alternative shifts or varying working hours as required
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.00/Hr.
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Zonal Lead employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zonal Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our vibe will help you connect with the team and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your presentation skills! As a Zonal Lead, you'll need to communicate effectively with other managers. Grab a friend or family member and run through your ideas. Confidence is key, so let your personality shine!
✨Tip Number 3
Be ready to share your sales strategies! Think about how you've driven sales in the past and be prepared to discuss your ideas during the interview. We love innovative thinkers who can bring fresh concepts to the table.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick email thanking the team for their time. It shows your enthusiasm and keeps you on our radar. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Zonal Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your people management experience and communication skills. We want to see how you can bring your unique flair to the Zonal Lead role!
Show Off Your Sales Skills: Don’t forget to mention any previous retail or sales experience you have. We love seeing candidates who can drive sales and come up with new ideas, so share your success stories!
Be Yourself: We’re looking for someone who can create a welcoming and positive environment. Let your personality shine through in your application – we want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with the team!
How to prepare for a job interview at Merlin Entertainments
✨Know Your Units
Before the interview, make sure you understand the different units you'll be managing. Research their offerings and think about how you can improve service and drive sales. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your People Skills
As a Zonal Lead, you'll need to manage and coach your team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your communication skills and ability to have honest conversations. This will demonstrate your capability to support and develop your team.
✨Be Ready to Present
Since you'll be presenting to duty managers, practice your presentation skills. Think about how you would communicate key information clearly and confidently. You might even want to prepare a short mock presentation to showcase your ability to engage an audience.
✨Understand Sales Strategies
Brush up on your sales techniques and think of innovative ideas you could bring to the role. Be prepared to discuss how you would implement incentives and drive sales within your units. This will highlight your strategic thinking and commitment to achieving results.
