Zonal Operations Lead: Theme Park Guest Experience in Windsor

Zonal Operations Lead: Theme Park Guest Experience in Windsor

Windsor Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead daily operations in a fun theme park environment, ensuring guest satisfaction and safety.
  • Company: Join the vibrant team at LEGOLAND Windsor Resort, where creativity meets excitement.
  • Benefits: Enjoy competitive pay, flexible hours, and a chance to work in a magical setting.
  • Other info: Fixed-term contract until November 2026 with opportunities for growth.
  • Why this job: Be part of creating unforgettable experiences for guests while developing your leadership skills.
  • Qualifications: Strong leadership skills and a passion for guest service are essential.

The predicted salary is between 31500 - 38500 Β£ per year.

LEGOLAND Windsor Resort is seeking a Zonal Operations Manager to lead the day-to-day running of a resort zone, ensuring guest excellence, safety and cleanliness across rides, attractions and guest areas.

You will manage a dedicated zonal team, drive operational performance using KPI surveys and NPS scores, and promote a coaching culture while handling employee relations where needed.

This is a fixed-term contract until 8 November 2026.

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Zonal Operations Lead: Theme Park Guest Experience in Windsor employer: Merlin Entertainments

Merlin Entertainments is an exceptional employer, offering a dynamic and engaging work environment at Chessington World of Adventures. With a strong focus on employee development, the AV Apprenticeship provides hands-on experience alongside structured training, ensuring that you grow your skills in a vibrant theme park setting. Enjoy generous benefits such as 28 days of holiday and 20 free attraction tickets, making this an ideal place for those seeking a rewarding career in the entertainment industry.

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Contact Details:

Merlin Entertainments Recruitment Team

We think you need these skills to ace Zonal Operations Lead: Theme Park Guest Experience in Windsor

Operational Management
Guest Experience Management
Team Leadership
KPI Analysis
NPS Score Management
Coaching Skills
Employee Relations