LEGOLAND Windsor Resort is seeking a Zonal Operations Manager to lead a zone across the resort, overseeing admissions, Fastrack, guest services, car park, and cleanliness to ensure guest excellence. You will drive operational standards, coach frontline teams, manage employee relations, and respond to guest feedback within our recovery frameworks.
You will spend time on the floor with your team and guests, using KPI surveys and NPS scores to identify trends, improve satisfaction, and collaborate
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Theme Park Zonal Operations Lead — Guest Experience & Safety in Windsor employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
