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- Tasks: Deliver 5-star guest experiences during overnight stays at LEGOLAND Windsor Resort.
- Company: Join the UK's favourite children's theme park with a fun and vibrant culture.
- Benefits: Earn £8.53 - £12.44 per hour, plus discounts on LEGO products and attractions.
- Why this job: Be part of a magical experience and create unforgettable memories for guests.
- Qualifications: Previous hotel Front of House experience required; must be over 18.
- Other info: Enjoy flexible night shifts with ongoing training and development opportunities.
The predicted salary is between 11 - 17 £ per hour.
Hotel Front of House Assistant - Nights at LEGOLAND Windsor Resort. This role is based at the Windsor theme park and involves delivering a 5-star experience to guests during overnight stays in one of our three hotels.
Location and Hours
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full Time, 10:00pm – 07:00am on a 4-on 4-off shift pattern
Contract Type: Seasonal, until Winter 2026
Responsibilities
- Provide guest service in the open plan reception area, including evening audits and answering guest queries to ensure a memorable overnight stay.
- Check guests in and out, provide hotel or park information, explain room types, and collect guest feedback in real time.
- Maintain guests and their experience at the forefront of all actions.
- Act as a safety lead when required (e.g. fire extinguisher audits) with a focus on health and safety.
Qualifications & Experience
- Experience of working within a hotel in a Front of House or Receptionist role is essential.
- Due to the hours, candidates must be over the age of 18.
- Appropriate transport arrangements for night shift work.
- A motivated person who seeks opportunities for excellence throughout the night shift.
- Full-time availability – any 4 nights out of 7.
Benefits
- Pay of £8.53 - £12.44 per hour (age related).
- 40% discount off LEGO sets and products on the LEGO Store online.
- Merlin Magic Pass: 20 free tickets for you, your family and friends to Merlin Attractions worldwide.
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes.
- Pro rata holiday allowance based on 28 days full-time equivalent.
- Private pension scheme, life assurance, employee assistance programme.
- Access to Perks at Work with 30,000+ national and local discounts.
- Free staff parking.
- Ongoing training and development opportunities.
About LEGOLAND Windsor Resort
We are the UK’s favourite children’s theme park with three LEGO-themed hotels and attractions across 150 acres of parkland.
About Merlin
Merlin Entertainments offers roles worldwide in a culture that focuses on fun, memorable guest experiences, and dedicated people.
Hotel Front of House - Nights in Windsor employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front of House - Nights in Windsor
✨Tip Number 1
Get to know the company! Before your interview, dive into LEGOLAND Windsor Resort's values and what makes them tick. This way, you can show how your vibe matches theirs and why you're the perfect fit for delivering that 5-star experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you’d handle guest queries and maintain that top-notch service during the night shift. Confidence is key!
✨Tip Number 3
Dress to impress! Even though it’s a night shift, showing up looking sharp can make a great first impression. It shows you care about the role and are ready to represent the hotel in style.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hotel Front of House - Nights in Windsor
Some tips for your application 🫡
Show Your Passion for Guest Service: When you're writing your application, let us know how much you love providing top-notch service. Share any experiences where you've gone the extra mile for guests, especially in a hotel or hospitality setting.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in Front of House positions and any specific skills that match what we're looking for at LEGOLAND Windsor Resort.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Merlin Entertainments
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Hotel Front of House Assistant involves. Familiarise yourself with the responsibilities like guest check-ins, handling queries, and maintaining safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a 5-star experience, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your commitment to guest satisfaction.
✨Prepare for Night Shift Challenges
Working nights can be different from a typical day job, so be prepared to discuss how you handle the unique challenges that come with it. Talk about your strategies for staying alert and motivated during night shifts, and how you plan to manage your time effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical night shift looks like. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
