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- Tasks: Lead the front-of-house team and enhance guest experiences at a vibrant entertainment venue.
- Company: A leading entertainment company known for its dynamic atmosphere.
- Benefits: Earn £13/hour, enjoy discounts, and access a private pension scheme.
- Why this job: Make a difference in guest experiences while developing your leadership skills.
- Qualifications: Strong customer service skills and preferably some leadership experience in hospitality.
- Other info: Join a fun team in a lively environment with great career prospects.
The predicted salary is between 13 - 16 £ per hour.
A leading entertainment company is seeking an Accommodation Front Line Lead at their Windsor location. This role involves leading the front-of-house team, enhancing guest experiences, and handling escalated feedback.
Candidates should have strong customer service skills and preferably leadership experience in hospitality.
The position offers £13/hour with numerous benefits including discounts and a private pension scheme.
Hotel Front of House Lead: Guest Experience & Team Coach in Windsor employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front of House Lead: Guest Experience & Team Coach in Windsor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their values, especially in enhancing guest experiences. Practise common interview questions so you can showcase your customer service skills confidently.
✨Tip Number 3
Show off your leadership skills! If you've led a team before, be ready to share specific examples of how you’ve motivated others and handled feedback. This will demonstrate your capability as a Front of House Lead.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Hotel Front of House Lead: Guest Experience & Team Coach in Windsor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to enhance guest experiences – this will show us that you’re the right fit for our team!
Highlight Leadership Experience: If you've got any leadership experience, make sure to mention it! We want to see how you've motivated and guided teams in the past, especially in a front-of-house setting. This will help us understand how you can lead our team effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Use keywords from the job description, like 'guest experience' and 'customer service', to show us you’re paying attention and genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Merlin Entertainments
✨Know the Company Inside Out
Before your interview, do some digging into the entertainment company’s values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve excelled in customer service. Think about times when you turned a negative situation into a positive one, as this is crucial for a role focused on enhancing guest experiences.
✨Demonstrate Leadership Qualities
Since the role involves leading a team, be ready to discuss your leadership style. Share instances where you’ve successfully coached or motivated a team, and how you handle feedback—both giving and receiving it.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, what success looks like in this role, or how the company supports its staff. This shows that you’re not just interested in the job, but also in contributing positively to the team.
