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- Tasks: Create unforgettable experiences for guests at our LEGOLAND Hotel.
- Company: Join the fun team at Merlin Entertainments, the ultimate family destination.
- Benefits: Enjoy competitive pay, discounts on LEGO products, and free tickets to attractions.
- Why this job: Be part of a magical environment where every day is filled with smiles and excitement.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
- Other info: Flexible hours, ongoing training, and opportunities for career growth.
The predicted salary is between 8 - 12 £ per hour.
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full Time, Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)
Contract Type: Seasonal, until Winter 2026
Here at the LEGOLAND Windsor Resort our 2026 season is in full swing, and we are recruiting for Hotel Front of House Assistants to join our AWESOME Hotel Operations Team!
Our Hotel Front of House Assistants will be responsible for making sure our guests receive a 5-star experience! Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!
As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including:
- Greeting guests outside the hotel upon their arrival
- Handling of guest luggage within the luggage store
- Escorting guests to their rooms
- Directing guests to facilities around the Hotel as a Hotel lobby host
You will oversee the park entrance from the hotel, carrying out checking of park tickets and giving our guests your best tips for a great day out!
You will also take ownership of the booking of breakfast/dinner/swimming sessions for our guests, receiving guest feedback and enquiries, escalating as required, and ensure you are always seeking new ways to elevate our guests experience on their overnight stay with us.
Our Hotel Front of House team work across all three of our beautifully themed LEGOLAND Hotels.
Qualifications & Experience
- Experience of working in a Hotel within a Front of House or Receptionist role
- Confident in manual handling as you will be expected to lift and move guest luggage
- Flexible approach to working – our Hotel Reception Team are not an office-based function
- You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
- Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
- Comfortable to work outside on our Hotel gates interacting with our guests, whatever the weather!
- Have a passion for delivering excellent service and a passion for our brand
Benefits
- Pay of £8.00 - £12.21 per hour (age related)
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About The LEGOLAND Windsor Resort: We are looking for Hotel Front Of House Staff to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Hotel Front of House in Windsor employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front of House in Windsor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LEGOLAND and Merlin Entertainments. Understanding their values and what makes them tick will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with guests all day, think of some scenarios where you can showcase your ability to handle queries and complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! Even though it’s a fun environment, looking smart and presentable can make a great first impression. Plus, it shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep an eye out for any new opportunities!
We think you need these skills to ace Hotel Front of House in Windsor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the LEGOLAND experience.
Tailor Your Application: Make sure to tailor your application to the Hotel Front of House role. Highlight any relevant experience in customer service or hospitality, and mention how you can contribute to creating those 5-star experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome team!
How to prepare for a job interview at Merlin Entertainments
✨Know the Role Inside Out
Before your interview, make sure you understand what a Hotel Front of House Assistant does. Familiarise yourself with the responsibilities like checking guests in, managing luggage, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a 5-star experience, be ready to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your passion for making guests feel special.
✨Prepare for Practical Scenarios
You might be asked how you'd handle certain situations during the interview. For example, think about how you would greet a guest arriving at the hotel or how you'd assist someone with their luggage. Practising these scenarios can help you respond naturally and show that you're ready for the job.
✨Ask Questions That Show Your Interest
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This not only shows your enthusiasm for the position but also helps you determine if the company is the right fit for you.
