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- Tasks: Help guests have an unforgettable day at LEGOLAND® by resolving queries and feedback.
- Company: Join the fun team at the UK's favourite children's theme park!
- Benefits: Earn ÂŁ8.00 - ÂŁ12.21 per hour, plus discounts and free tickets for friends and family.
- Why this job: Be part of a magical experience and create lasting memories for families.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Enjoy ongoing training and development in a vibrant, fun-filled environment.
The predicted salary is between 8 - 12 ÂŁ per hour.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, with hours covering 7:30am – 8:00pm on a rotational basis
Contract Type: Seasonal, until Winter 2026
Here at the LEGOLAND® Windsor Resort we are getting ready for our 2026 season, and we are recruiting for Guest Services Assistants to join our AWESOME Guest Excellence Team! Our Guest Services Team are based at the top of our beautiful resort, helping our guests with their queries throughout the day and resolving guest feedback in the moment. Your role will be key in making sure our guests have a memorable day for the right reasons. You’ll be passionate about ensuring our guests have a positive experience, while being mindful that resolutions or compensation distribution is reasonable and aligned with the individual guest experience and our company recovery matrix.
Qualifications & Experience
- Excellent communication skills in both written and verbal communication
- Experience working with customer feedback both face to face and via email / social media / on the phone
- Resilient, welcoming, approachable and empathetic
- You must have the ability to remain calm when addressing escalated, sensitive and in-person guest feedback
- You will be organised, with excellent time management
Benefits
- Pay of ÂŁ8.00 - ÂŁ12.21 per hour (Age related)
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About The LEGOLAND® Windsor Resort: We are looking for Guest Services Hosts to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Guest Services Host in Windsor employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host in Windsor
✨Tip Number 1
Get to know the LEGOLAND® Windsor Resort inside out! Familiarise yourself with the attractions, services, and guest experiences. This way, when you chat with potential employers, you can show off your passion and knowledge about the place.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to express yourself clearly and warmly is key. Try role-playing scenarios with friends to get comfortable handling different types of guest feedback.
✨Tip Number 3
Show off your resilience! Think of examples from past experiences where you’ve handled tough situations calmly. Employers love to see that you can keep your cool under pressure, especially in a busy environment like LEGOLAND®.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities!
We think you need these skills to ace Guest Services Host in Windsor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've dealt with customer feedback before, share those stories! We love seeing how your skills align with what we do.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, communication is key in this role, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Merlin Entertainments
✨Know the Company
Before your interview, take some time to research LEGOLAND® Windsor Resort. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Guest Services Host, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer feedback or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate effectively in both verbal and written forms.
✨Demonstrate Empathy and Resilience
In your interview, be ready to discuss how you handle difficult situations. Share specific instances where you remained calm and empathetic while addressing guest concerns. This will highlight your resilience and ability to provide exceptional service, even under pressure.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows that you’re engaged and eager to contribute positively to the Guest Excellence Team.
