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- Tasks: Create unforgettable experiences for guests at LEGOLAND® Windsor Resort.
- Company: Join a fun and creative team at LEGOLAND®.
- Benefits: Enjoy discounts, free tickets, and ongoing training opportunities.
- Why this job: Be a key player in shaping magical moments for every guest.
- Qualifications: Experience in customer service and a passion for guest satisfaction.
- Other info: Flexible hours with great career development in a vibrant environment.
The predicted salary is between 36000 - 60000 £ per year.
Ready to help create AWESOME memories every single day? We’re looking for a confident, guest obsessed and people focused Guest Experience Specialist to join the team at LEGOLAND® Windsor Resort, where creativity, fun and unforgettable experiences come together. In this influential role, you’ll help shape how our guests feel at every stage of their visit, making sure every interaction reflects care, consistency and a little bit of magic from arrival to farewell. You’ll play a vital role in embedding brilliant guest experiences across the Resort, working closely with operational teams, central Guest Experience functions and senior leaders. Acting as a key connector between insight and action, you’ll help turn feedback into meaningful improvements, support inclusive and accessible experiences and ensure our service standards are lived and breathed every day.
What You’ll Do
- Champion world class guest service standards, embedding them across front of house and back of house teams.
- Use guest feedback, data and insight to identify trends and drive improvements that make a real difference.
- Support operational teams to resolve escalated guest issues confidently, fairly and consistently.
- Lead and support guest experience and transformation projects that enhance everyday interactions.
- Act as the site accessibility champion, embedding inclusive practices and supporting Ride Access Pass operations.
This is a full time, permanent role, working any 5 days out of 7. This will include weekends and bank holidays, with flexibility required to support a live Resort environment and peak operational periods.
Qualifications & Experience
- Significant experience in guest experience, customer service or operational roles within complex or multi-site environments.
- Proven ability to lead service improvement initiatives and embed operational standards.
- Strong analytical skills with confidence using guest feedback, metrics and insights to drive change.
- Excellent communication and stakeholder management skills, with the ability to influence and coach others.
- A guest first mindset, with a natural sense of empathy, inclusivity and care.
- Comfortable working at pace, adapting to changing priorities while maintaining attention to detail.
If you’re passionate about creating inclusive, feel-good experiences and want to help shape unforgettable LEGO® memories for every guest, we’d love to hear from you.
Benefits
- 40% off LEGO online
- 25% discount in our retail shops and restaurants
- Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Enjoy the Ride Pass – giving you and 5 others a Merlin annual pass
- Free staff parking
- Ongoing training & development
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
Guest Experience Specialist in Windsor employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist in Windsor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into LEGOLAND® Windsor Resort's values and mission. This will help you tailor your responses and show that you're genuinely interested in creating those awesome memories for guests.
✨Tip Number 2
Practice your guest experience scenarios! Think about how you'd handle different guest situations and be ready to share examples from your past roles. This will demonstrate your problem-solving skills and your guest-first mindset.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the team. They might even share tips that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the LEGOLAND® family and contributing to those unforgettable experiences.
We think you need these skills to ace Guest Experience Specialist in Windsor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for guest experience shine through! We want to see how much you care about creating unforgettable memories for guests, so share any relevant experiences that highlight your passion.
Be Specific: Use specific examples from your past roles to demonstrate your skills. Whether it’s resolving guest issues or leading service improvements, we love seeing concrete evidence of your abilities in action!
Tailor Your Application: Make sure to tailor your application to the Guest Experience Specialist role. Highlight your experience with guest feedback and how you've used it to drive change. This shows us you understand what we're looking for!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Merlin Entertainments
✨Know the Guest Experience Inside Out
Before your interview, dive deep into what makes a great guest experience. Familiarise yourself with LEGOLAND® Windsor Resort's values and how they create memorable moments for guests. Think about specific examples from your past roles where you’ve enhanced guest experiences and be ready to share them.
✨Showcase Your Analytical Skills
Since the role involves using guest feedback and data to drive improvements, prepare to discuss how you've used metrics in previous positions. Bring examples of how you identified trends and implemented changes that made a difference. This will show your potential employer that you can turn insights into action.
✨Emphasise Your Communication Skills
As a Guest Experience Specialist, you'll need to influence and coach others. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the role, such as resolving guest issues or leading a team project, to demonstrate your communication prowess.
✨Demonstrate Your Passion for Inclusivity
This position requires a guest-first mindset with a focus on inclusivity. Be prepared to discuss how you’ve supported diverse guests in the past. Share any initiatives you’ve led or been part of that promoted accessibility and inclusiveness, showing that you genuinely care about creating feel-good experiences for everyone.
