Merlin Entertainments at Thorpe Park - Merlin Technical Hub is seeking an experienced Contact Centre Team Leader to inspire, coach and develop a team of Customer Service Advisors across phone, email, live chat and social media channels.
Leading from the front, you'll drive performance against KPIs, service levels and sales targets, while providing coaching, managing escalations and ensuring every interaction meets high standards.
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Guest Experience Lead - Contact Centre in Windsor employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
