Merlin-Entertainments is seeking a Contact Centre Team Leader at Thorpe Park to inspire and develop a team delivering guest experiences across phone, email, live chat and social channels. You will drive performance, coaching, and escalation handling to ensure quality interactions.
This seasonal, fixed-term role runs until 27/11/2027, requiring 30+ hours weekly and availability for weekends. Strong leadership and clear communication are essential to deliver high customer satisfaction in a
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Contact Centre Team Lead - Inspire & Coach Excellence in Windsor employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
