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For Companies At a Glance
- Tasks: Lead a team to provide exceptional guest experiences at LEGOLAND® Windsor Resort.
- Company: Join the fun at the UK's favourite children's theme park!
- Benefits: Earn ÂŁ13/hour, enjoy discounts, and get 20 free tickets for friends and family.
- Why this job: Be part of a magical team creating unforgettable memories for families.
- Qualifications: Experience in hospitality and team leadership is a plus.
- Other info: Dynamic work environment with ongoing training and development opportunities.
The predicted salary is between 1040 - 1560 ÂŁ per month.
What you'll bring to the team
Accommodation Front Line Lead
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time, across a 7-day rota, with shifts between 7am and 10pm on a rotational basis
Contract Type: Permanent, hourly paid, ÂŁ13ph
Here at the LEGOLAND® Windsor Resort we are busy prepping for our 2026 season, and we are recruiting for an Accommodation Front Line Lead to join our AWESOME Hotel Front of House Team!
You will lead our team of Hotel Front of House Assistants as they greet our guests upon their arrival, assist with their check-ins, book their dining, swimming pool and Adventure Golf slots, and give them hints and tips of how to maximise their stay with us. As a motivational leader you will ensure that your team are providing the best possible standard of guest interaction whether they are on the Hotel gate checking guests’ tickets or receiving in-person guest feedback that requires immediate attention.
The role of Accommodation Front Line Lead is a key function when it comes to coaching, developing and empowering your team to deliver and exceed guest KPI targets, and of course adhere to all health and safety policies and procedures. You will be the first point of contact for escalated guest feedback and will always maintain a calm and professional manner.
As the Accommodation Front Line Lead, you will work alongside the wider Hotel management team to recruit, train, coach and develop your front-line team, seeking new and innovative ways to celebrate success and empower your team to create moments of excellence with our guests at every opportunity.
Qualifications & Experience
- Proven experience working in a customer facing role within a Hotel or Hospitality function
- Ideally, you’ll have worked in a team leader function before, being comfortable with leading and motivating a diverse team
- Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
- Comfortable to be standing for long periods of time as our Hotel Reception areas are a free flowing, deskless space where our guests will be checking in via self-check-in screens
- Comfortable with heavy lifting as you will assist our guests with physically moving their luggage
Benefits
- Pay of ÂŁ13.00 per hour
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND® Windsor Resort
We are looking for an Accommodation Front Line Lead to join our AWESOME Hotel Front of House team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP ÂŁ13.00/Hr.
Accommodation Frontline Lead Windsor, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Frontline Lead Windsor, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into LEGOLAND® Windsor's vibe. Check out their social media and website to see what makes them tick. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the Accommodation Front Line Lead role. Confidence is key!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or handled guest feedback in the past. Highlighting your ability to lead will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the LEGOLAND® family. Don’t miss out on this awesome opportunity!
We think you need these skills to ace Accommodation Frontline Lead Windsor, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating memorable experiences!
Tailor Your Application: Make sure to tailor your application to the Accommodation Front Line Lead role. Highlight your relevant experience in hospitality and leadership, and how you can motivate a team to deliver exceptional guest service. We love seeing how you connect your skills to our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without any fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our check-in process!
How to prepare for a job interview at Merlin Entertainments
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Accommodation Front Line Lead role. Familiarise yourself with the responsibilities, such as leading a team and ensuring excellent guest interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a diverse team, be prepared to discuss your previous leadership experiences. Think of specific examples where you've motivated a team or handled guest feedback effectively. This will demonstrate your capability to manage and inspire others in a busy hotel environment.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview, especially around guest interactions and team management. Practice how you would handle situations like an unhappy guest or a team member struggling with their duties. This will showcase your problem-solving skills and ability to maintain professionalism under pressure.
✨Emphasise Your Customer Service Experience
Highlight your background in customer-facing roles, particularly in hospitality. Share stories that illustrate your commitment to providing exceptional service and how you’ve gone above and beyond for guests. This aligns perfectly with the LEGOLAND® ethos of creating memorable experiences for visitors.
