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- Tasks: Lead a team to create unforgettable guest experiences at LEGOLAND® Windsor Resort.
- Company: Join the fun at the UK's favourite children's theme park!
- Benefits: Earn £13ph, enjoy discounts on LEGO products and free tickets to attractions.
- Why this job: Be part of a magical team that makes memories for families every day.
- Qualifications: Experience in hospitality and a passion for leading diverse teams.
- Other info: Ongoing training and development in a vibrant, dynamic environment.
The predicted salary is between 26000 - 31200 £ per year.
Accommodation Front Line Lead – Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY. Hours: Full time, across a 7-day rota, with shifts between 7am and 10pm on a rotational basis. Contract Type: Permanent, hourly paid, £13ph.
Responsibilities
- Lead the team of Hotel Front of House Assistants as they greet guests on arrival, assist with check-ins, and book dining, swimming pool, and Adventure Golf slots.
- Provide hints and tips to maximise guests’ stay and ensure a high standard of guest interaction across all touchpoints (gate checks, in-person feedback handling with immediacy).
- Coaching, developing and empowering the front-line team to deliver and exceed guest KPI targets while adhering to health and safety policies and procedures.
- Be the first point of contact for escalated guest feedback and maintain a calm, professional manner.
- Work with the wider Hotel management team to recruit, train, coach and develop the front-line team and explore ways to celebrate success and create moments of excellence for guests.
Qualifications & Experience
- Proven experience in a customer facing role within a Hotel or Hospitality function.
- Ideally experience in a team leader function, with the ability to lead and motivate a diverse team.
- Good knowledge of Microsoft Office Suite; previous use of Opera PMS is advantageous.
- Comfortable standing for long periods in a deskless reception area with self-check-in screens.
- Comfortable with heavy lifting to assist guests with luggage.
Benefits
- Pay of £13.00 per hour.
- 40% discount off LEGO® sets and products on the online LEGO Store.
- Merlin Magic Pass: 20 free tickets for you, your family and friends to Merlin Attractions worldwide.
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes to gift to loved ones.
- Pro rata holiday allowance based on 28 days full-time equivalent.
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work with 30,000+ national and local employee discounts.
- Free staff parking.
- Ongoing training & development.
About The LEGOLAND® Windsor Resort
The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12 and features three LEGO themed Hotels, a range of rides, shows and attractions located on 150 acres of parkland.
About Merlin
A job with Merlin isn’t like a job elsewhere. With attractions around the world, we focus on fun, memories and magic delivered by passionate, dedicated people who ensure the best experiences for our guests.
Contact / Apply
If you have any questions or require reasonable adjustments due to a disability or medical condition, please email recruitment@merlinentertainments.biz and a team member will respond as soon as possible.
Accommodation Frontline Lead in Windsor employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Frontline Lead in Windsor
✨Tip Number 1
Get to know the company culture! Before your interview, check out LEGOLAND® Windsor Resort's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories during your chat with us!
✨Tip Number 3
Dress to impress! Even though it’s a fun environment, showing up looking smart and professional can make a great first impression. It shows you’re serious about the role and respect the opportunity.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch and keeps you fresh in our minds as we make our decision. Plus, it shows you’re keen on the position!
We think you need these skills to ace Accommodation Frontline Lead in Windsor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond for guests. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Accommodation Frontline Lead role. Highlight relevant experience in customer service and team leadership. We appreciate when applicants take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and avoid jargon. We want to quickly understand your qualifications and why you’d be a great fit for our team at LEGOLAND® Windsor Resort.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our awesome team. We can’t wait to hear from you!
How to prepare for a job interview at Merlin Entertainments
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Accommodation Frontline Lead. Familiarise yourself with guest interaction standards and how to lead a team effectively. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled guest feedback. Highlight how you motivated your team to exceed targets and maintained a calm, professional manner during challenging situations. This will show that you're ready to take on the leadership aspect of the role.
✨Be Guest-Centric
Since this role is all about enhancing guest experiences, think of ways you can contribute to making their stay memorable. Prepare some ideas or tips you could share with guests, demonstrating your proactive approach to guest satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to customer service, team management, and problem-solving. Practising your responses will help you feel more confident and articulate during the interview. Don't forget to prepare questions to ask them too; it shows your interest in the position and the company!
