Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver unforgettable experiences and impeccable service to guests at Warwick Castle.
- Company: Join the UK's most exciting castle and be part of a magical team.
- Benefits: Monthly bonuses, discounts, and free attraction tickets for you and your loved ones.
- Why this job: Be the heart of creating memorable stays in a stunning historical setting.
- Qualifications: Excellent customer service skills and a passion for making guests feel special.
- Other info: Flexible shifts with guaranteed hours and opportunities for adventure.
The predicted salary is between 11 - 15 £ per hour.
Fancy helping us unleash over 1,000 years of excitement, discovery and jaw-dropping experiences for our guests? Join the Accommodation Team at the UK’s most exciting castle as a Hotel Concierge and begin your greatest adventure yet! From exclusive suites hidden in our 14th-century towers to enchanting Knights Village lodges and magical glamping tents, to our 60‑bedroom hotel, Warwick Castle’s accommodation offers something truly extraordinary. As part of our team, you’ll be at the heart of delivering unforgettable stays for every guest.
What You’ll Do
- Reporting to the Hotel Duty Manager, you’ll be a key player in ensuring the smooth arrival and departure of guests.
- Every day is different – you’ll go above and beyond to deliver impeccable customer service, tailoring your approach to each guest’s needs and ensuring rooms are spotless and ready for their next adventure.
- Whether handling guest queries, resolving problems, or sharing compliments, you’ll be the go-to person for making stays at Warwick Castle truly magical.
This is a seasonal contract with guaranteed 5 hours per week. Shifts are a mix of 7am-2pm or 2pm-10pm, and flexibility is essential as weekends and bank holidays are part of the adventure.
Qualifications & Experience
- A natural flair for excellent customer service
- A positive attitude that inspires those around you
- A passion for the Castle and creating memorable guest experiences
- Strong organisational skills and attention to detail
- A friendly, welcoming personality that makes every guest feel special
- An understanding of the importance of Health & Safety
Benefits
- Monthly Bonus based on customer satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
Ready to start your journey? Apply now and help us create memories that last a lifetime! If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £13.15/Hr.
Hotel Concierge in Warwick employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Concierge in Warwick
✨Tip Number 1
Get to know the castle inside out! Familiarise yourself with all the nooks and crannies, from the exclusive suites to the glamping tents. This way, when you chat with guests, you can share insider tips that’ll make their stay even more magical.
✨Tip Number 2
Practice your customer service skills like a pro! Role-play different scenarios with friends or family, so you’re ready to handle any guest query or issue that comes your way. Remember, a friendly smile and a positive attitude go a long way!
✨Tip Number 3
Network with current employees or past concierges if you can. They can give you the lowdown on what it’s really like to work at Warwick Castle and might even share some tips on how to stand out during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and creating unforgettable experiences for our guests.
We think you need these skills to ace Hotel Concierge in Warwick
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for Warwick Castle shine through! We want to see how excited you are about creating magical experiences for our guests. Share any personal stories or connections you have with the castle that highlight your enthusiasm.
Tailor Your Application: Make sure to customise your application to fit the Hotel Concierge role. Highlight your customer service skills and any relevant experience that shows you can go above and beyond for guests. We’re looking for those who can make every stay unforgettable!
Be Organised and Detail-Oriented: Since this role requires strong organisational skills, ensure your application is well-structured and free of errors. A neat and tidy application reflects your attention to detail, which is super important in delivering impeccable service to our guests.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and get you on the path to joining our amazing team at Warwick Castle.
How to prepare for a job interview at Merlin Entertainments
✨Know the Castle Inside Out
Before your interview, make sure you research Warwick Castle thoroughly. Familiarise yourself with its history, attractions, and accommodation options. This knowledge will not only impress your interviewers but also show your genuine passion for creating memorable guest experiences.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a guest's needs. This will demonstrate your natural flair for customer service and your ability to handle various scenarios.
✨Emphasise Flexibility and Teamwork
Since the role requires flexibility with shifts, be ready to discuss your availability and willingness to work weekends and bank holidays. Highlight any previous experience working in a team environment, as collaboration is key to ensuring smooth operations at the hotel.
✨Bring a Positive Attitude
Your attitude can make a huge difference in the hospitality industry. During the interview, let your friendly and welcoming personality shine through. A positive outlook not only inspires those around you but also aligns perfectly with the values of Warwick Castle.
