Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations at Warwick Castle, ensuring exceptional guest experiences.
- Company: Join the iconic Warwick Castle team and be part of history.
- Benefits: Enjoy discounts, free attraction tickets, and employee perks.
- Why this job: Shape memorable experiences for guests in a dynamic, historic setting.
- Qualifications: Experience in fast-paced visitor attractions and strong leadership skills.
- Other info: Flexible hours required, including weekends and holidays.
The predicted salary is between 29200 - 33600 £ per year.
Step into the heart of Warwick Castle, where history comes alive every day and every decision shapes the story our guests take home. We’re currently looking for a confident Duty Manager to take the lead here at Warwick Castle, one of the UK’s most iconic historic attractions. This is a pivotal role at the heart of the operation, owning the daily running of the Castle, leading from the front and shaping exceptional guest experiences.
What You’ll Be Doing
- Taking full ownership of the day-to-day Castle operation, always keeping guest experience front and centre.
- Leading Duty Management cover across the site.
- Chairing morning briefings and setting the energy, focus and priorities for the day.
- Taking the operational lead during incidents, confidently managing Level 1 and 2 situations in line with procedures.
- Maintaining a strong on-site presence, viewing every area through the eyes of the guest and fixing issues fast.
- Managing guest complaints with empathy, authority and a solutions first mindset.
- Supporting seasonal events and future planning, from Halloween to Christmas and beyond.
- Acting as the daily contact for first aid calls and overseeing first aider availability.
- Working closely with Marketing, Guest Experience and senior leaders to respond quickly to feedback, metrics and operational challenges.
This is a hands-on role across a large, historic site, requiring confidence, stamina and the ability to remain calm under pressure. This role is full time on a fixed-term contract, working a shift pattern across 5 days out of 7. Flexibility is essential, including weekends, bank holidays and evenings depending on Castle close times and events.
Qualifications & Experience
- Proven experience thriving in fast-paced visitor attractions where safety and guest experience constantly evolve.
- Strong track record of confidently leading operational decisions on the ground, balancing guest experience, safety and commercial priorities.
- Experience delivering clear, engaging team briefings that set direction and energy.
- Demonstrable experience managing incidents, challenges or change while staying calm and decisive.
- Deep understanding of exceptional guest experience and how to recover it when needed.
- Comfortable maintaining a visible leadership presence, spotting issues and supporting teams across a large site.
- Experience leading by example within a values-driven organisation, embedding behaviours, standards and culture every day.
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £14.10/Hr.
Duty Manager in Warwick employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Warwick
✨Tip Number 1
Get to know the Castle! Familiarise yourself with Warwick Castle's history and operations. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn about the company culture.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve managed incidents or led teams. Being able to share these stories will demonstrate your capability to handle the fast-paced environment at the Castle.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining us in creating unforgettable guest experiences at Warwick Castle.
We think you need these skills to ace Duty Manager in Warwick
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating exceptional guest experiences. Share specific examples from your past roles where you’ve gone above and beyond to ensure guests leave with a smile.
Be Clear and Concise: We love a well-structured application! Keep your language clear and to the point. Highlight your relevant experience and skills without rambling on – we want to know what makes you the perfect fit for the Duty Manager role.
Tailor Your Application: Make sure to customise your application to reflect the specifics of the Duty Manager position at Warwick Castle. Mention how your background aligns with our values and the unique challenges of managing a historic site.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at one of the UK’s most iconic attractions.
How to prepare for a job interview at Merlin Entertainments
✨Know the Castle Inside Out
Before your interview, take some time to research Warwick Castle. Familiarise yourself with its history, key attractions, and recent events. This will not only show your enthusiasm but also help you answer questions about how you would enhance guest experiences.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a situation under pressure. Be ready to discuss how you set the tone during briefings and how you handle incidents, as this role requires a confident leader who can inspire others.
✨Emphasise Guest Experience
Think of specific instances where you've turned a negative guest experience into a positive one. Highlight your empathy and problem-solving skills, as these are crucial for managing complaints and ensuring guests leave with a smile.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various operational challenges or emergencies. Practice articulating your thought process clearly and calmly, demonstrating your ability to make quick decisions while keeping guest safety and satisfaction at the forefront.
