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- Tasks: Be the friendly voice helping guests plan magical stays at our attractions.
- Company: Join the fun-loving team at Merlin, where magic happens every day.
- Benefits: Enjoy discounts on LEGO, free attraction tickets, and ongoing training.
- Why this job: Create unforgettable experiences while working in a vibrant, exciting environment.
- Qualifications: Customer service experience and a passion for delivering outstanding guest experiences.
- Other info: Collaborative team culture with opportunities for personal growth and development.
The predicted salary is between 12 - 13 £ per hour.
Location: Chessington World of Adventures, Surrey KT9 2NE
Contract Type: Seasonal
We are recruiting for UK Short Breaks Call Centre Advisors to join our AWESOME Guest Experience Team! As a UK Short Breaks Call Centre Advisor, you will be the friendly first point of contact for guests looking to plan magical stays across Merlin attractions. You’ll respond to enquiries via phone, email, and live chat, offering clear, accurate information and ensuring every guest feels valued and supported throughout their journey.
Using our dedicated booking system, you’ll manage reservations efficiently while making the booking experience smooth and enjoyable. A key part of your role will be identifying opportunities to enhance each guest’s stay by recommending additional products and services. You’ll work confidently toward sales targets, always ensuring your approach remains guest-focused and aligned with our commitment to exceptional service.
Collaboration is central to the way we work. You’ll partner closely with your teammates to achieve shared goals, contributing ideas, sharing insights, and supporting continuous improvement across the team. To deliver the best possible experience, you’ll also build strong knowledge of our attractions, promotions, and short breaks offerings, keeping up to date with new developments. From time to time, you’ll take on additional tasks to support the contact centre’s wider operations.
Above all, you will play an important role in creating memorable experiences for every guest you interact with, bringing positivity, professionalism, and care to each conversation.
Qualifications & Experience
- Previous experience in a customer service, contact centre, or hospitality environment is essential
- Proven ability to manage guest enquiries, resolve issues, and deliver effective solutions is essential
- A track record of meeting or exceeding sales and performance targets is advantageous
- Strong written and verbal communication skills
- Passionate about delivering outstanding guest experiences
- Confidence in identifying upselling opportunities in a professional, guest-focused way
- Strong organisational skills, with the ability to multitask and prioritise in a fast-paced environment
- High attention to detail when processing bookings and handling guest information
- A collaborative mindset and willingness to contribute positively to team success
- Ability to remain calm, composed, and professional under pressure
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
- Ongoing training & development
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £12.30/Hr
UK Short Breaks Call Centre Advisor employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Short Breaks Call Centre Advisor
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Merlin's attractions, promotions, and the guest experience they offer. This knowledge will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice on the other end of the line, it's crucial to convey warmth and professionalism. Try role-playing with a friend or family member to get comfortable with handling different types of guest enquiries.
✨Tip Number 3
Show off your sales skills! Think about ways you can upsell products and services while keeping the guest's needs at the forefront. Prepare examples of how you've successfully met sales targets in the past to share during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace UK Short Breaks Call Centre Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or hospitality. We want to see how you've handled guest enquiries and resolved issues, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Demonstrate Your Passion: Let your enthusiasm for creating memorable guest experiences shine through! Share why you’re excited about the role and how you can contribute to our awesome team at Merlin.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Merlin Entertainments
✨Know Your Stuff
Before the interview, make sure you’re familiar with Merlin's attractions and offerings. This will help you answer questions confidently and show your enthusiasm for the role. Research recent promotions or events to impress your interviewers!
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you’ve gone above and beyond for a customer. Highlight how you resolved issues and created positive experiences. This is key for a role focused on guest satisfaction!
✨Practice Your Communication
Since you'll be interacting with guests via phone, email, and live chat, practice clear and friendly communication. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Emphasise Teamwork
Collaboration is crucial in this role, so be ready to discuss how you’ve worked effectively in teams before. Share specific instances where you contributed to team goals or supported colleagues, as this will demonstrate your collaborative mindset.
