Overview
In this role you will drive memorable guests experiences through hosting VIP and premium events while supporting revenue goals. You’ll work with cross-functional teams to deliver engaging experiences, from birthday parties to corporate events, at a high standard of service. The position blends guest engagement with sales, ensuring smooth operations and discretion when hosting high-profile guests. This is a fast-paced, team-driven role at Britain’s biggest wildlife theme park with meaningful guest impact.
Pay / Benefits
- Merlin benefits page discounts on retailers, restaurants, and travel
- 25% discount in on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass – 20 free tickets for you and your circle
- ongoing training and development opportunities
Responsibilities
- Host VIP experiences, animal encounters, birthday parties, and behind-the-scenes experiences
- Guide guests around the Resort as part of VIP and package experiences
- Support delivery of corporate events and conference centre functions
- Promote, sell and upsell experiences and products (e.g., Fastrack, Annual Passes) across the Resort
- Provide exceptional guest service and build memorable interactions
- Maintain in-depth knowledge of Chessington and Merlin products and experiences
- Complete cashier duties and process transactions accurately (PCI compliant)
- Prepare event and conference spaces to a high standard
- Complete daily operational paperwork and departmental administration
- Deliver hotel packages to guests in on-site hotels
- Drive the Safari Truck safely where applicable
- Contribute to high operational standards and unforgettable visits
Key requirements
- Positive attitude and ability to work in a fast-paced team environment
- Previous customer-facing experience desirable
- Over 18 years old
- Full UK Manual Driving Licence (preferred)
- Strong communication skills and professional, discreet interaction with guests and colleagues
- Strong communication
- Guest-focused mindset
- Professional and discreet demeanor
- Cash handling and PCI-compliant transactions
- Product knowledge across resort experiences and upgrades
- Upselling experiences and premium offerings
Events & Experience Host in Surrey employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
