Merlin Entertainments is hiring a Contact Centre Advisor in the UK to handle guest enquiries across emails, chats, social media and phone lines. You will resolve issues, upsell information where appropriate and maintain brand-tone consistency in every reply.
You will be tested on responsiveness and knowledge of Merlin attractions, ensuring accurate information and timely assistance. The role requires availability 5 days a week, including weekends.
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Guest Experience Advisor – Contact Centre in Stoke-on-Trent employer: Merlin Entertainments
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Housekeeping Twilight Team Leader, you'll enjoy a range of benefits including a generous discount on LEGO products, access to Merlin attractions, and ongoing training opportunities to enhance your career in hospitality. Join us in creating magical experiences for families while developing your leadership skills in a fun and supportive environment.
