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- Tasks: Lead high-impact digital transformation projects and manage cross-functional teams.
- Company: Join a leading brand focused on enhancing guest experiences through digital innovation.
- Benefits: Enjoy 33 days holiday, Merlin passes, competitive salary, and ongoing training.
- Why this job: Make a real impact on guest journeys while shaping the future of digital capabilities.
- Qualifications: Extensive experience in digital transformation and agile methodologies required.
- Other info: Fixed term role until January 2027 with excellent career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
As a Senior Delivery Manager, you’ll play a pivotal role in our Digital and Data Transformation programme, leading complex, high-impact initiatives that shape our end-to-end guest journey. You’ll oversee multiple delivery workstreams, manage vendor partnerships, and drive delivery excellence across cross-functional teams. Reporting to the Head of Delivery, you’ll ensure projects are delivered to the highest standards, on time, within scope, and aligned with strategic priorities. This is an opportunity to make a tangible impact on how our guests experience our brand, while helping to shape the future of our digital capabilities.
Key Responsibilities:
- Lead multiple complex digital delivery workstreams, ensuring strategic alignment and measurable outcomes.
- Oversee planning, execution, and delivery across internal teams and external vendors.
- Establish and embed best practices, delivery governance, and performance metrics.
- Build and maintain senior stakeholder relationships across the business.
- Drive continuous improvement and innovation in delivery approaches.
- Mentor and develop delivery managers, fostering a culture of high performance and collaboration.
- Champion agile ways of working across teams.
Please note this is a fixed term role ending in Jan 2027.
Qualifications & Experience:
- Extensive experience leading large-scale digital transformation programmes.
- Deep understanding of agile delivery methodologies and scaling frameworks.
- Strong experience managing multi-vendor environments and delivery teams.
- Proven ability to navigate complex stakeholder landscapes and drive alignment.
- Excellent communication, problem-solving, and leadership skills.
- A process-driven mindset with a passion for operational excellence.
- Relevant certifications (e.g. Agile, Scrum, PMP) are an advantage.
- Bachelor's degree or equivalent experience.
Benefits:
- A competitive annual salary.
- 33 days holiday (including bank holidays).
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service.
- Company bonus.
- Private pension scheme.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Ongoing training and development opportunities.
- Plus, many more…
Pay Range: Competitive
Senior Delivery Lead Manager (FTC) London, UK employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Lead Manager (FTC) London, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior Delivery Lead Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to digital transformation and agile methodologies. We suggest you come armed with examples of how you've led complex projects and managed vendor partnerships.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in mentoring delivery managers and fostering high-performance cultures. This will demonstrate your ability to drive excellence across teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Delivery Lead Manager (FTC) London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Delivery Lead Manager. Highlight your experience with digital transformation programmes and agile methodologies, as these are key for us. Use specific examples that showcase your leadership skills and ability to manage complex projects.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background aligns with our goals. Be sure to mention your experience with vendor partnerships and stakeholder management, as these are crucial for the position.
Showcase Your Achievements: When detailing your past roles, focus on measurable outcomes. Did you lead a project that improved delivery times or enhanced guest experiences? We love numbers, so quantify your successes to make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Merlin Entertainments
✨Know Your Digital Transformation Stuff
Make sure you brush up on your knowledge of digital transformation programmes. Be ready to discuss specific examples from your past experiences where you've led similar initiatives, focusing on the outcomes and how they aligned with strategic goals.
✨Master Agile Methodologies
Since this role requires a deep understanding of agile delivery methodologies, be prepared to talk about how you've implemented these in previous projects. Share your experiences with scaling frameworks and how they've improved delivery efficiency.
✨Stakeholder Management is Key
Think about how you've navigated complex stakeholder landscapes in the past. Prepare to share stories that highlight your communication skills and how you've built strong relationships to drive alignment across teams.
✨Show Your Leadership Skills
As a Senior Delivery Manager, you'll need to mentor and develop others. Be ready to discuss your leadership style and provide examples of how you've fostered high performance and collaboration within your teams.
