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- Tasks: Lead the Security Operations Team to ensure safety for guests and staff at LEGOLAND.
- Company: Join Merlin Entertainments, a global leader in family entertainment with exciting attractions worldwide.
- Benefits: Enjoy 40% off LEGO products, free tickets, discounts, and a private pension scheme.
- Why this job: Be part of a fun, inclusive culture while making a real impact on guest experiences.
- Qualifications: Must have SIA Door Supervisor Licence and previous supervisory experience in security.
- Other info: Work in a vibrant theme park environment with ongoing training and development opportunities.
The predicted salary is between 26983 - 33579 £ per year.
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Join to apply for the Security and Incident Supervisor role at Merlin Entertainments
Merlin Entertainments provided pay range
This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Security & Incident Supervisor
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7, including weekends and bank holidays)
Contract Type: Permanent, salaried
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Security & Incident Supervisor to join our AWESOME Security Operations Team!
As the Security & Incident Supervisor you will look after both our guests and our staff, ensuring everyone is having a safe and pleasant day. You will be leading by example as you coach and guide our team of Security Officers, Hosts and First Aiders, enforcing company procedures and policies in accordance with health and safety legislation.
As an experienced Security professional, you will utilise your previous experience to own and enhance all security compliance, oversee the operation of all CCTV, fire alarm and park radio systems and foster a culture of inclusion, consistency and professionalism within your team. Of course you will also respond to incidents in a timely manner, remaining calm and following procedure to ensure an appropriate resolution.
Our Security and First Aid Team play a key part in our guest and staff experience of their visit with us, ensuring they feel safe, looked after and secure at all times on resort, and the Security & Incident Supervisor will champion this team’s commitment to guest and staff experience.
Qualifications & Experience
- SIA Door Supervisor Licence is essential
- SIA CCTV Licence is advantageous
- Full UK Driving Licence is essential
- Previous experience working in a Security team lead or supervisory position is essential
- Previous experience within a theme park or leisure setting in a Security function is essential
- Strong understanding of security procedures, safety protocols and emergency response procedures
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About The LEGOLAND Windsor Resort
We are looking for a Security & Incident Supervisor to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay Range
From GBP £26,983.00/Yr.
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Mid-Senior level
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Security and Incident Supervisor employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Incident Supervisor
✨Tip Number 1
Familiarise yourself with the specific security protocols and emergency response procedures relevant to theme parks. Understanding these will not only help you in interviews but also demonstrate your commitment to safety and guest experience.
✨Tip Number 2
Network with current or former employees of Merlin Entertainments, especially those in security roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed incidents or led a team in a high-pressure environment. This will showcase your leadership skills and ability to remain calm under pressure, both crucial for the role.
✨Tip Number 4
Research the LEGOLAND Windsor Resort and its attractions thoroughly. Being knowledgeable about the park will not only impress your interviewers but also show your enthusiasm for the role and the company.
We think you need these skills to ace Security and Incident Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and supervisory roles. Emphasise any previous work in a theme park or leisure setting, as well as your SIA Door Supervisor and CCTV Licences.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for security and guest safety. Mention specific examples of how you've led teams and handled incidents effectively in the past.
Highlight Relevant Skills: In your application, focus on skills such as emergency response, team leadership, and knowledge of health and safety legislation. These are crucial for the Security and Incident Supervisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a security role.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Leadership Skills
As a Security and Incident Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you have successfully managed teams in high-pressure situations.
✨Know the Safety Protocols
Familiarise yourself with health and safety legislation relevant to the role. Be ready to explain how you would enforce these protocols and ensure compliance within your team.
✨Demonstrate Calmness Under Pressure
The role requires responding to incidents calmly and effectively. Prepare examples of past situations where you had to remain composed and follow procedures during emergencies.
✨Emphasise Guest Experience
Merlin Entertainments values guest experience highly. Be ready to discuss how you would foster a culture of safety while ensuring guests feel secure and looked after during their visit.
