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- Tasks: Operate rides and create unforgettable experiences for guests at LEGOLAND Windsor.
- Company: Join Merlin Entertainments, a global leader in fun and memorable attractions.
- Benefits: Enjoy ÂŁ12.35/hour, discounts on LEGO products, and 20 free tickets for friends and family!
- Why this job: Be part of a vibrant team making magic happen for families at the UK's favourite theme park.
- Qualifications: Must be 18+, with a passion for customer service and a willingness to learn.
- Other info: Seasonal role until Winter 2025, with flexible hours and ongoing training provided.
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Join to apply for the Ride Operator role at Merlin Entertainments
Merlin Entertainments provided pay range
This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7 (immediate start)
Contract Type: Seasonal, until Winter 2025
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for Ride Operators to join our AWESOME Resort Operations Team!
As a Ride Operator at LEGOLAND Windsor Resort you will be working in a hands-on role, operating our rides and always striving to provide memorable experiences, whether you’re working on the iconic Dragon coaster or driving the LEGOLAND Express Train, you will seek out ways to put the thrill into our guest’s day.
More importantly, you will be adhering to all health and safety training and regulations according to each individual ride offering. Duties will include but are not limited to; height checking our guests to ensure they meet the minimum height requirement to safely ride, batching guests safely into ride vehicles, operating the rides using detailed and comprehensive operational panels (having undergone significant and thorough Rides and Health & Safety training) and ensuring your training is up to date so you are compliant with evacuation and emergency procedures.
Our guests visit LEGOLAND Windsor to spend a memorable day with their families, and every interaction that our Rides & Attractions team have should be delivered in a positive, friendly and helpful manner. Whether you’re checking lap bars, height checking or even walking across the resort to the staff canteen, you should be making magic (and increasing efficiency) at every opportunity.
Please note, internally this role is known as Guest Experience Host
Qualifications & Experience
- Must be over the age of 18. Applications from candidates under the age of 18 will not be considered due to the health and safety critical nature of this role.
- You will be proud to deliver excellent customer service, always seeking out opportunities to surprise and delight our guests and have a bright smile regardless of the weather!
- You must be comfortable to undertake comprehensive health & safety training and assessments, always seeking new ways to learn and develop your knowledge and skills
- A clear and confident communicator
- Comfortable with lone working and standing for long periods of time
- Comfortable to work in an outdoor environment in all weathers (uniform is provided)!
Benefits
- Pay of ÂŁ12.35 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About The LEGOLAND Windsor Resort
We are looking for Ride Operators to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay Range
GBP ÂŁ12.35/Hr.
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Ride Operator employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ride Operator
✨Tip Number 1
Familiarise yourself with the rides at LEGOLAND Windsor. Understanding how each ride operates and the safety protocols involved will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for guests, think of ways to engage positively with people. Role-playing scenarios can help you feel more confident when interacting with guests.
✨Tip Number 3
Be prepared to discuss your ability to work in various weather conditions. Since the role involves outdoor work, sharing past experiences where you've successfully adapted to challenging environments can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for teamwork! The Ride Operator role requires collaboration with other staff members. Highlight any previous team experiences and how you contributed to a positive team dynamic in your discussions.
We think you need these skills to ace Ride Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Ride Operator position. Understand the key responsibilities, such as operating rides and ensuring guest safety, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required health and safety training. Mention specific examples where you provided excellent service or worked in a fast-paced environment.
Show Your Enthusiasm: Express your passion for working in a fun and dynamic environment like LEGOLAND. Use your cover letter to convey your excitement about creating memorable experiences for guests and how you embody the spirit of the resort.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves guest interaction.
How to prepare for a job interview at Merlin Entertainments
✨Show Your Enthusiasm for the Role
As a Ride Operator, your passion for providing memorable experiences is key. Make sure to express your excitement about working in a fun environment and how you can contribute to making guests' days magical.
✨Demonstrate Customer Service Skills
Highlight any previous experience in customer service. Share examples of how you've gone above and beyond to delight customers, as this role requires a friendly and helpful attitude at all times.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety regulations related to amusement rides. Be prepared to discuss how you would ensure guest safety while operating rides, as this is a critical aspect of the job.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as dealing with difficult guests or ensuring safety during ride operations. Practising these scenarios can help you respond confidently during the interview.
