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For Companies At a Glance
- Tasks: Lead a dynamic retail team and create unforgettable shopping experiences for guests.
- Company: Join the iconic Madame Tussauds London, where fame meets retail magic.
- Benefits: Enjoy discounts, free attraction tickets, and competitive pay.
- Why this job: Be part of a star-studded environment and inspire others while driving sales.
- Qualifications: Experience in retail leadership and a passion for customer service.
- Other info: Flexible hours with opportunities for growth in a fun, vibrant setting.
What you\’ll bring to the team
Ready to step into the spotlight? At Madame Tussauds London, our guests don’t just meet the stars, they take a piece of the experience home with them. From iconic souvenirs to exclusive gifts, our retail spaces are an extension of the fame experience, and we’re looking for a Retail Supervisor to help make the magic happen.
As a Retail Supervisor, you’ll lead from the front, making sure every shop floor shines as brightly as our A-list line-up. You’ll keep stock looking sharp, displays dazzling, and inspire your team to deliver unforgettable service, all while driving sales and making sure our guests leave with memories (and merchandise!) they can’t wait to share.
Your starring role includes:
- Taking charge of the daily running of our retail outlets, ensuring everything runs as smoothly as a red-carpet event.
- Coaching and motivating the team so they feel confident sharing their product knowledge and upselling with flair.
- Supporting the Retail Manager in hitting sales targets and maintaining high standards of presentation.
- Keeping a close eye on stock, helping with deliveries, and solving any backstage hiccups.
- Acting as duty manager when needed, making sure safety, service, and training always take centre stage.
This is a Permanent position where you will be working on a 5 days out of 7 roster basis. Madame Tussauds is open daily and so we do require a flexible attitude towards working hours as shifts will include weekends and bank holidays.
Qualifications & Experience
- Experience leading or supervising a team in a retail environment.
- Organisational skills and the ability to stay calm under the spotlight.
- A natural leader who can motivate and support a team to deliver stand-out service and smash sales goals.
- Knowledge of stock management and visual merchandising (a plus, but not essential).
- Flexibility, our stage is open daily, so weekends and bank holidays are part of the show.
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Hourly pay, paid fortnightly
- Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email atgatewayuk.recruitment@merlinentertainments.bizand one of the team will get back to you as soon as possible.
Pay Range
GBP £13.94/Hr.
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Retail Supervisor London, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor London, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the company inside out! Research Madame Tussauds and its retail operations. This way, when you walk into that interview, you can drop some knowledge bombs about their products and services, showing you're genuinely interested.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or solved a problem under pressure. Be ready to share these stories during your interview to showcase your experience as a natural leader.
✨Tip Number 3
Dress to impress! Since you'll be in a retail environment, make sure your outfit reflects the brand's vibe. A polished appearance shows you understand the importance of presentation and sets the tone for your potential role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join the team at Madame Tussauds. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Supervisor London, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Sparkle: When you’re writing your application, let your personality shine through! We want to see how you can bring that A-list energy to the role. Share your experiences in retail and how you've led teams to success.
Tailor Your Application: Make sure to customise your application for the Retail Supervisor position. Highlight your relevant experience in leading teams and driving sales, and don’t forget to mention any stock management skills you have!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Madame Tussauds London!
How to prepare for a job interview at Merlin Entertainments
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge before the interview. Understand the latest trends in merchandising and stock management, as well as what makes a great customer experience. This will show that you're not just interested in the role, but that you’re passionate about retail.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. Being able to demonstrate your leadership style will be key, especially since this role involves coaching and inspiring others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing stock discrepancies. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Flexibility is Key
Since the role requires working weekends and bank holidays, be prepared to discuss your availability. Show that you understand the demands of the job and are willing to adapt your schedule. This will demonstrate your commitment to being part of the team at Madame Tussauds.
