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For Companies At a Glance
- Tasks: Deliver friendly service, engage with guests, and maximise sales in a fun environment.
- Company: Join the magical team at Shrek’s Adventure! London and The London Dungeon.
- Benefits: Monthly bonuses, discounts, free attraction tickets, and employee perks.
- Why this job: Be part of an unforgettable experience while working in a vibrant, dynamic setting.
- Qualifications: Must be 18+, with strong customer focus and retail experience.
- Other info: Flexible hours with opportunities for both permanent and seasonal roles.
What you\’ll bring to the team
Come and be part of the fairy tale!
Step into the story with us. At Shrek’s Adventure! London, we bring fairy tales to life through laugh-out-loud shows, immersive sets and unforgettable misadventures with Shrek, Donkey and the DreamWorks gang. We are on the lookout for enthusiastic and reliable Retail Assistants to join our team during our busy October season. You’ll also get the unique chance to support at The London Dungeon, meaning you really will experience the best of both worlds.
As a Retail Host, you’ll be at the heart of the guest journey. You’ll:
- Deliver friendly, efficient and helpful service to every guest
- Proactively engage with visitors, building excitement and recommending products
- Actively maximise sales through product knowledge and confident upselling
- Ensure stock levels are maintained, and retail areas are presented to the highest standard
- Keep all public areas clean, tidy and safe throughout the day
- Support colleagues and take initiative to solve challenges quickly
We have 1 permanent role and several fixed-term, seasonal positions. Flexibility is key as you’ll be part of a roster that includes weekdays, weekends and bank holidays.
Qualifications & Experience
- You must be aged 18+ (some shifts require selling alcohol)
- Strong customer focus and the ability to work well as part of a team
- Confidence in approaching and interacting with a high volume of guests every day
- Experience in upselling and achieving sales targets
- Previous experience in retail, hospitality or entertainment, with the ability to work under pressure to high standards
- A proactive approach, always ready to support colleagues and ensure Health & Safety standards are met
- Pride in delivering memorable experiences that go above and beyond guest expectations
Benefits
- Monthly Bonus based on guest satisfaction
- Fortnightly pay
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at gatewayuk.recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.49/Hr.
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Retail Assistant London, UK Guaranteed Hours (MGH) employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant London, UK Guaranteed Hours (MGH)
✨Tip Number 1
Get to know the company! Before your interview, dive into Shrek’s Adventure! and The London Dungeon. Familiarise yourself with their offerings and values. This way, you can show off your enthusiasm and knowledge during the chat!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell or handle a tricky guest situation. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It shows that you care about the role and are ready to represent the fun and friendly vibe of the attractions.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to spot your enthusiasm and get you on board for this exciting opportunity!
We think you need these skills to ace Retail Assistant London, UK Guaranteed Hours (MGH)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about joining our team and bringing fairy tales to life.
Tailor Your Experience: Make sure to highlight any previous retail or hospitality experience that relates to the role. We love seeing how your skills can contribute to creating unforgettable experiences for our guests!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Retail Assistant position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Merlin Entertainments
✨Know the Company
Before your interview, take some time to research Shrek’s Adventure! London and The London Dungeon. Familiarise yourself with their offerings, values, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Assistant, you'll be at the forefront of guest interactions. Prepare examples from your past experiences where you delivered exceptional customer service or successfully upsold products. Highlighting these moments will demonstrate your ability to engage with guests and enhance their experience.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during your interview. Practice how you would approach a guest, recommend products, or handle a challenging situation. This will help you feel more confident and showcase your proactive approach to customer service.
✨Emphasise Teamwork and Flexibility
Since this role requires working as part of a team and being flexible with shifts, be prepared to discuss your teamwork experiences. Share how you've supported colleagues in the past and your willingness to adapt to different schedules, especially during busy periods like October.
