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- Tasks: Lead recruitment, onboarding, and training for a dynamic workforce at Merlin Entertainments.
- Company: Join Merlin Entertainments, a global leader in the entertainment industry, known for fun and adventure.
- Benefits: Enjoy perks like free attraction tickets, discounts, 28 days holiday, and ongoing training opportunities.
- Why this job: Be part of a vibrant team, shaping experiences and making a real impact in the entertainment world.
- Qualifications: Experience in recruitment or HR is essential; leadership skills are a plus.
- Other info: Full-time role with flexible hours, including weekends and holidays.
The predicted salary is between 30000 - 42000 £ per year.
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Location: Thorpe Park
Hours: Full time – 40 hours – Mon to Sun
Contract Type: Permanent Salaried
The Resource Manager plays a pivotal role in ensuring the attraction is equipped with an engaged, operationally ready workforce. This includes leading recruitment and onboarding activities, conducting interviews, managing training coordination, absence tracking, and supporting employee relations matters in collaboration with the People Hub.
Responsibilities
- Lead recruitment activities for front-line operational roles, ensuing alignment with job requirements and company values, including identifying variable resourcing requirements, raising requisitions, coordinating recruitment events.
- Identifying hiring needs proactively to ensure recruitment is timely and in advance to enable the operation.
- Support hiring managers throughout the interview process, including scheduling and selection.
- Deliver and oversee engaging and compliant onboarding processes including site inductions and documentation checks (e.g., right-to-work, DBS) for all new starters.
- Deliver engaging and informative site inductions for all new starters. The bulk content of which will be provided centrally but you will ensure the content is site specific for your location.
- Collaboration with other functions, People team and H&S to ensure site specific content is accurate and up to date.
- Look to improve the employee journey liaising with the hub and departments.
- Maintain and track structured training plans for front-line colleagues across all departments.
- Work with departmental leaders to ensure completion of mandatory and operational training.
- Provide support to managers on performance and conduct related matters, as guided by the People Hub.
- Lead absence management processes including accurate tracking, return to work interviews (where required), and absence reporting.
- Maintain detailed workforce data, supporting operations and the People Hub with performance-related casework and employee relations matters.
- Line manage and develop the Resource Associate(s), ensuring they are equipped to deliver effective onboarding and workforce administration.
- Maintain accurate records for onboarding, training, ER, and absence in line with GDPR and audit expectations.
- Ensure all workforce-related processes meet Merlin\’s policy, legal and safety standards.
- Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
- Understand risk assessments and ensure reporting of any new risks as appropriate.
Qualifications & Experience
- Proven experience in recruitment, onboarding, HR administration, or workforce coordination.
- Confident and competent in conducting interviews and assessing candidate suitability.
- Experience supporting or managing employee relations issues in partnership with HR teams.
- Familiarity with absence, performance, and compliance processes.
- Prior team leadership or mentoring experience is advantageous.
Operational Excellence: Design and implement onboarding and training processes that ensure smooth integration of new hires. Ensure adherence to operational standards and policies, maintaining consistent and high-quality outcomes. Proficient in running and evaluating interviews and coordinating recruitment activities.
Attention to Detail: Maintain precise and organized records for new hire onboarding, training plans, and compliance processes. Ensure all employee documentation and processes, including absence management, are completed accurately and promptly. Accurate record-keeping and process execution across ER activity.
Problem Solving: Address onboarding and compliance challenges proactively, leveraging analytical skills to provide solutions. Resolve issues related to absence management and employee relation issues, in combination with the People Hub. Work with relevant managers to meet relevant department training requirements.
Collaboration & Communication: Partner effectively with the Planning and Experience team, hiring managers, the People Hub and external providers to deliver seamless resource management. Foster open communication across departments to ensure alignment on training and induction needs. Effective and professional communication skills, tailored for candidates, colleagues, and leaders.
Adaptability & Flexibility: Support the business and operational needs by remaining responsive to the fast-paced needs of an attraction environment and being adaptable and flexible with responsibilities and shift requirements.
Leadership: Able to guide, coach, and develop a small team while maintaining high standards.
Benefits
- ‘Enjoy the Ride’ Merlin Annual Passes – 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
- 28 days holiday (including bank holidays)
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
This role is a full-time role, averaging 40 hours per week. Due to the nature of the business this will include weekends, bank holidays and some late evenings as required.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by
Pay Range
Competitive
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Human Resources
-
Industries
Entertainment Providers
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Resource Manager employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Manager
✨Tip Number 1
Familiarise yourself with Merlin Entertainments' values and culture. Understanding what they stand for will help you align your approach during interviews and discussions, showcasing that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of Merlin Entertainments. They can provide valuable insights into the company’s hiring process and culture, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your skills in recruitment, onboarding, and employee relations. Being able to articulate these experiences clearly will make you stand out.
✨Tip Number 4
Stay updated on industry trends related to HR and workforce management. Showing that you are knowledgeable about current practices can impress hiring managers and demonstrate your commitment to the role.
We think you need these skills to ace Resource Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in recruitment, onboarding, and HR administration. Use keywords from the job description to demonstrate your fit for the Resource Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities listed, such as leading recruitment activities or managing training coordination.
Highlight Leadership Skills: Since the role involves line management, emphasise any previous leadership or mentoring experience. Provide examples of how you've guided teams or improved processes in past roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully addressed challenges related to onboarding, compliance, or employee relations. This will demonstrate your proactive approach and analytical skills.
How to prepare for a job interview at Merlin Entertainments
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Resource Manager. Familiarise yourself with recruitment processes, onboarding procedures, and employee relations. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Be prepared to discuss your previous experience in recruitment and HR administration. Highlight specific examples where you've successfully managed onboarding or resolved employee relations issues. This will show that you have the practical skills needed for the role.
✨Prepare Questions
Have a list of thoughtful questions ready to ask the interviewer. This could include inquiries about the company culture, team dynamics, or specific challenges the Resource Manager might face. Asking questions shows your interest in the role and helps you assess if it's the right fit for you.
✨Demonstrate Communication Skills
As a Resource Manager, effective communication is key. During the interview, practice clear and concise communication. Be professional yet personable, and ensure you listen actively to the interviewer's questions. This will reflect your ability to engage with candidates and colleagues alike.
