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For Companies At a Glance
- Tasks: Lead park operations, security, and entertainment for an unforgettable guest experience.
- Company: Join LEGOLAND Windsor, a vibrant destination for fun and creativity.
- Benefits: Enjoy a competitive pay package in a friendly, fast-growing environment with great prospects.
- Why this job: Be part of a dynamic team that values continuous improvement and guest satisfaction.
- Qualifications: Experience in hospitality or entertainment, with strong leadership and strategic planning skills required.
- Other info: Ideal for those passionate about enhancing guest experiences in a high-footfall setting.
The predicted salary is between 43200 - 72000 £ per year.
As the Resort Operations and Experience Director for LEGOLAND Windsor, you will oversee park and accommodation operations, security, incident management, and entertainment to ensure a seamless and safe guest experience. Reporting to the Vice President, you will lead a high-performing team, driving operational excellence, maintaining service standards, and fostering engagement across the resort.
You will be responsible for monitoring KPIs, managing budgets, implementing safety protocols, and continuously improving operational performance. Your role includes leading special events, optimising guest flow, and ensuring effective incident management and regulatory compliance. Through strategic leadership, employee development, and cross-departmental collaboration, you will enhance guest satisfaction and drive long-term success. Additionally, you will promote a culture of continuous improvement, ensuring operational efficiency, high team morale, and adherence to health and safety standards.
Qualifications & Experience
- Significant experience in the visitor attractions, hospitality, or entertainment sectors, particularly in managing high-footfall environments.
- Direct experience overseeing multi-functional teams and managing daily operations with a guest-first approach.
- Proven ability to engage and collaborate with internal and external stakeholders at all levels.
- Strong track record of driving employee engagement, satisfaction, and development through targeted coaching initiatives.
- Experience contributing to strategic planning, including attraction master planning and cross-resort collaborations.
- Extensive leadership experience in senior management roles, preferably overseeing multiple business units or regions.
- Strong strategic thinking skills, with the ability to execute long-term business strategies that drive growth and profitability.
- Solid financial acumen, including budgeting, financial management, and P&L responsibility.
- Demonstrated ability to enhance operational efficiency and drive performance across diverse teams.
- Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
- Ability to navigate and manage operations in different cultural environments.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Benefits
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here).
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range: Competitive
Resort Operations and Experience Director employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Operations and Experience Director
✨Tip Number 1
Familiarise yourself with the latest trends in the visitor attractions and hospitality sectors. Understanding current industry standards and innovations will help you speak confidently about how you can enhance guest experiences at LEGOLAND Windsor.
✨Tip Number 2
Network with professionals in the entertainment and hospitality industries. Attend relevant events or join online forums to connect with others who have experience in high-footfall environments, as they can provide valuable insights and potentially refer you for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed multi-functional teams in the past. Be ready to share specific examples of how you've driven employee engagement and satisfaction, as this is crucial for the role.
✨Tip Number 4
Research LEGOLAND Windsor's current operations and any recent initiatives they've implemented. This knowledge will allow you to tailor your discussions during interviews, demonstrating your genuine interest in the company and its goals.
We think you need these skills to ace Resort Operations and Experience Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in visitor attractions, hospitality, or entertainment sectors. Emphasise your leadership roles and any specific achievements related to operational excellence and guest satisfaction.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing how your experience aligns with the responsibilities outlined in the job description. Mention your strategic thinking skills and how you've successfully managed multi-functional teams.
Highlight Key Achievements: When detailing your work history, focus on quantifiable achievements that showcase your ability to drive employee engagement, manage budgets, and enhance operational efficiency. Use metrics where possible to illustrate your impact.
Prepare for Potential Questions: Anticipate questions related to incident management, regulatory compliance, and cross-departmental collaboration. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to navigate different cultural environments.
How to prepare for a job interview at Merlin Entertainments
✨Showcase Your Leadership Skills
As a Resort Operations and Experience Director, you'll be leading a high-performing team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in high-footfall environments.
✨Demonstrate Financial Acumen
Since the role involves budgeting and financial management, come ready to talk about your experience with P&L responsibility. Highlight specific instances where you improved operational efficiency or drove profitability through strategic financial decisions.
✨Emphasise Guest-Centric Approach
This position requires a strong guest-first mentality. Prepare to share examples of how you've enhanced guest satisfaction in previous roles, focusing on your ability to optimise guest flow and manage incidents effectively.
✨Prepare for Strategic Discussions
The role involves contributing to strategic planning and cross-resort collaborations. Be ready to discuss your experience with long-term business strategies and how you've successfully executed them in past positions.
