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- Tasks: Lead maintenance strategies and improve processes at Chessington World of Adventures.
- Company: Join Merlin Entertainments, a leader in the entertainment industry, known for fun and adventure.
- Benefits: Enjoy 33 days holiday, competitive salary, and discounts on attractions and merchandise.
- Why this job: Be part of a culture focused on continuous improvement and guest satisfaction while working with a dynamic team.
- Qualifications: HNC or Degree in Engineering/Data Science; experience with analytics tools and project management preferred.
- Other info: Full-time role with opportunities for ongoing training and development.
The predicted salary is between 36000 - 60000 £ per year.
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Location: Chessington World of Adventures Resort Leatherhead Road Chessington Surrey KT9 2NE
Here at Chessington World of Adventures we are recruiting for an Reliability and Improvements Manager to join our Technical Services team!
We’re looking for someone to lead the development and delivery of effective maintenance strategies across our resort. You\’ll be responsible for managing and evolving our Computerised Maintenance Management System (CMMS), ensuring it supports statutory, preventive, and predictive maintenance. You\’ll also drive the use of problem and defect management tools to support data-led decision-making.
A key part of the role involves promoting a culture of continuous improvement within engineering and facilities teams. You’ll lead change, ensure maintenance processes are accurate and effective, and help reduce costs while boosting reliability, guest satisfaction, and team efficiency.
You\’ll work closely with Engineering and Facilities teams to resolve recurring issues, support planning and sustainability efforts, and lead projects through both operational and off-peak seasons.
Qualifications & Experience
- HNC or Degree in Engineering, Data Science, Business, Statistics, or Mathematics
- Strong experience with analytics and data visualisation tools (e.g. Power BI, Tableau, Quick Sight, QlikView)
- Lean Six Sigma certification or relevant experience is preferred
- Previous experience working within an Engineering/Technical field would be desirable
- Understanding of field service management, reliability engineering, and cost-effective operational improvements
- Experience in planned maintenance, spare part management, and use of diagnostic/remote monitoring tools
- Excellent analytical skills – able to work with large, complex datasets to generate insights
- Advanced Excel skills; proficient in Microsoft Word, PowerPoint, and Visio
- Strong communication and interpersonal skills; able to work independently and as part of a team
- Structured, logical thinker with clear and accurate written/verbal communication
- Proactive, organised self-starter with strong problem-solving abilities and project planning experience
- Experience in project management is desirable
Benefits
- A competitive annual salary
- 33 days holiday (including bank holidays)
- ‘Enjoy the Ride’ Merlin Annual Passes – 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range
Competitive
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Entertainment Providers
Referrals increase your chances of interviewing at Merlin Entertainments by 2x
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Reliability and Improvements Manager employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reliability and Improvements Manager
✨Tip Number 1
Familiarise yourself with the Computerised Maintenance Management System (CMMS) and its functionalities. Understanding how to leverage CMMS for preventive and predictive maintenance will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your knowledge of Lean Six Sigma principles. Being able to discuss how you've applied these methodologies in past roles can demonstrate your commitment to continuous improvement, which is a key aspect of this position.
✨Tip Number 3
Prepare examples of how you've used data analytics and visualisation tools like Power BI or Tableau to drive decision-making. Highlighting specific projects where you've improved processes or reduced costs will showcase your analytical skills effectively.
✨Tip Number 4
Network with professionals in the engineering and facilities management sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Reliability and Improvements Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering, data analysis, and project management. Emphasise any familiarity with maintenance strategies and tools like CMMS, as well as your analytical skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for continuous improvement and how your background aligns with the role. Mention specific examples of how you've successfully implemented maintenance strategies or led projects in the past.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your HNC or degree in Engineering or related fields. If you have Lean Six Sigma certification or experience with analytics tools like Power BI, make sure to include these details prominently.
Showcase Soft Skills: The role requires strong communication and interpersonal skills. Provide examples in your application that demonstrate your ability to work both independently and as part of a team, as well as your problem-solving abilities.
How to prepare for a job interview at Merlin Entertainments
✨Showcase Your Analytical Skills
As a Reliability and Improvements Manager, you'll need to demonstrate your ability to work with large datasets. Be prepared to discuss specific examples of how you've used analytics and data visualisation tools like Power BI or Tableau to drive decision-making in previous roles.
✨Emphasise Continuous Improvement
This role requires a strong focus on promoting a culture of continuous improvement. Share instances where you've successfully led change initiatives or implemented Lean Six Sigma principles to enhance processes and reduce costs.
✨Prepare for Technical Questions
Expect technical questions related to maintenance strategies, reliability engineering, and field service management. Brush up on your knowledge in these areas and be ready to explain how you would approach common challenges in the role.
✨Demonstrate Strong Communication Skills
Effective communication is key in this position. Prepare to discuss how you've collaborated with cross-functional teams in the past, and be ready to showcase your ability to convey complex information clearly and concisely.
