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For Companies At a Glance
- Tasks: Be the friendly face of our hotels, handling guest issues and ensuring smooth check-ins.
- Company: Join the Alton Towers Resort, the UK's happiest attraction!
- Benefits: Enjoy 20 free tickets, discounts on LEGO, and access to exclusive deals.
- Why this job: Make memorable first and last impressions while working in a fun environment.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Flexible shifts with ongoing training and development opportunities.
Overview
We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK\’s only attraction that specialises in making Britain happy!
Want to make a great first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it\’s vital that the team work together as it\’s the guests\’ first and last impression that really counts. You\’ll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.
Responsibilities
- Take ownership of guest issues and ensure information is passed to the correct department.
- Handle cash and keys as part of daily reception duties.
- Provide a high-quality first and last impression for guests across five hotels.
Shift patterns
- Early shift pattern: 7:00 AM to 3:00 PM
- Late shift pattern: 2:30 PM to 10:30 PM
Benefits
- Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more…
Pay
- Compensation between GBP £7.55/Hr. – GBP £12.21/Hr.
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Receptionist - Hotel employer: Merlin Entertainments
Contact Detail:
Merlin Entertainments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Hotel
✨Tip Number 1
Get to know the hotel scene! Familiarise yourself with Alton Towers and its unique vibe. When you walk into that interview, show us you’re not just another candidate but someone who genuinely gets what we’re all about.
✨Tip Number 2
Practice your people skills! As a receptionist, you’ll be the face of our hotels. Role-play common guest scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. It shows us you care about the role and are ready to represent our brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our culture and benefits before you even step foot in the interview.
We think you need these skills to ace Receptionist - Hotel
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the vibe of our hotels.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist role. Highlight any relevant experience in customer service and mention how you can contribute to creating memorable first and last impressions for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Alton Towers Resort.
How to prepare for a job interview at Merlin Entertainments
✨Know the Company
Before your interview, take some time to research the Alton Towers Resort and its values. Understanding their mission to make Britain happy will help you align your answers with what they’re looking for in a Receptionist.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you successfully handled guest issues or provided exceptional service. This will demonstrate your ability to take ownership and create a great first impression.
✨Practice Handling Cash and Keys
Since cash and key handling is part of the role, it’s a good idea to brush up on your organisational skills. Be ready to discuss how you would manage these responsibilities efficiently and securely during the interview.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics across the five hotels or the training opportunities available. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
